Customer Support Engineer

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Independent work","Cross-functional collaboration","Communication","Judgment"]

Translate customer sales orders into manufacturing delivery commitments by coordinating with Product Line/Product Managers and Engineering. Serve as the primary interface with Operations Managers, coordinating shipment status and configuration changes between operations and account teams. Manage order fulfillment from forecast through booking closure and shipment, including preparing booking checklists and handling RMA communications. Escalate booking or revenue issues and initiate approval requests for inside lead-time change requests.

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FursaFursa
Applied Materials
Applied Materials
13 hours ago

Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Translate customer sales orders into manufacturing delivery commitments by coordinating with Product Line/Product Managers and Engineering. Serve as the primary interface with Operations Managers, coordinating shipment status and configuration changes between operations and account teams. Manage order fulfillment from forecast through booking closure and shipment, including preparing booking checklists and handling RMA communications. Escalate booking or revenue issues and initiate approval requests for inside lead-time change requests.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Translate customer sales orders into device delivery commitments within manufacturing business guidelines.
  • •Process non-standard requests (NSRs) with Product Line Managers/Product Managers and Engineering.
  • •Coordinate shipment status and configuration changes between operations and account teams as the primary interface with Operations Managers.
  • •Manage order fulfillment from forecast, manufacturing slot request, booking closure, and shipment.
  • •Handle booking checklist preparation and customer RMA communications; initiate inside lead-time change requests for approvals and escalate issues as needed.

Key Requirements

  • •Requires in-depth knowledge and experience in own discipline to improve products or services.
  • •Solves complex problems using best practices and knowledge of internal/external business issues.
  • •Works independently with minimal guidance and acts as a resource for colleagues with less experience.
  • •Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • •Coordinates and manages customer, operational, project, or service activities within broad guidelines and policies.
Experience:SemiconductorManufacturing
Skills:Problem-solvingIndependent workCross-functional collaborationCommunicationJudgment

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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