Senior Technical Account Manager

CloudZero
San Francisco, Boston
Workplace: HybridFull timeUSD 130,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Customer orientation","Relationship building","Critical thinking","Mentoring","Cross-functional collaboration"]

Work directly with enterprise customers to deliver cost intelligence insights and guide their cloud cost growth and AI ROI journey. Own strategic onboarding and implementations, run executive business reviews, and build strong relationships across customer personas. Act as a Customer Success ambassador across product, engineering, and go-to-market teams, introduce new features, prevent negative service trends, and drive adoption metrics and data-driven recommendations using advanced analytics and SQL.

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CloudZero
CloudZero
3 days ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Work directly with enterprise customers to deliver cost intelligence insights and guide their cloud cost growth and AI ROI journey. Own strategic onboarding and implementations, run executive business reviews, and build strong relationships across customer personas. Act as a Customer Success ambassador across product, engineering, and go-to-market teams, introduce new features, prevent negative service trends, and drive adoption metrics and data-driven recommendations using advanced analytics and SQL.
Location: San Francisco, Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests.
  • •Build and maintain strong strategic relationships across customer personas and run periodic executive business reviews using KPIs/metrics.
  • •Mentor, coach, and train fellow TAMs on continuous improvement and enablement.
  • •Solve complex customer/vendor issues and proactively prevent negative service trends while driving customer adoption metrics and NPS.
  • •Develop repeatable technical solutions and standards for clear data analysis, presentations, and explanations; support success planning workshops and internal initiatives (e.g., CZOPS).

Pay and Benefits

Salary: USD 130,000 - 150,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years consulting on AWS, GCP, and/or Azure services/solutions.
  • •3+ years of experience in a Technical Account Manager, DevOps, or related role in a B2B SaaS environment.
  • •Ability to develop and communicate financial analysis and cloud optimization recommendations with both tech and finance teams.
  • •Strong data analysis skills, including analyzing complex datasets in Excel (v-lookups, index matches, named ranges, pivot tables).
  • •Expert in authoring SQL and building BI dashboards (e.g., Quicksight, Looker, Domo, Tableau).
Experience:3+ yearsB2B SaaS
Skills:Customer orientationRelationship buildingCritical thinkingMentoringCross-functional collaboration
Certifications:AWS Solution ArchitectGoogle Cloud Digital LeaderGoogle Associate Cloud EngineerAzure AZ-900Azure Cost ModuleIntroduction to FinOpsFinOps Practitioner / Engineer CertificationsFOCUS CertificationAWS Cloud Practitioner
Tech Stack:AWSGCPAzureExcelSQLQuicksightLookerDomoTableau

Company Brief

CloudZero
CloudZero provides a cloud cost intelligence platform that gives engineering and finance teams real-time visibility and allocation of cloud spend to products, features, and customers, enabling cost optimization and improved unit economics for enterprises.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Boston, United States
Founded: 2016
Glassdoor
Glassdoor: 4.9
WebsiteLinkedInGlassdoor