ServiceNow Business Consultant

Devoteam
Amsterdam
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 2+ yearsSkills: ["Analytical thinking","Problem-solving","Customer focus","Communication","Teamwork"]

Analyze business processes and translate requirements into ServiceNow solutions that align with ITIL best practices. Lead workshops with stakeholders to document current processes and identify improvements, then design functional and technical specifications. Configure ServiceNow modules (forms, workflows, business rules, integrations), develop and execute test plans, and guide customers on governance, automation, and optimization. Present recommendations clearly to stakeholders and ensure alignment throughout delivery.

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Devoteam
Devoteam
2 months ago

ServiceNow Business Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 44 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Analyze business processes and translate requirements into ServiceNow solutions that align with ITIL best practices. Lead workshops with stakeholders to document current processes and identify improvements, then design functional and technical specifications. Configure ServiceNow modules (forms, workflows, business rules, integrations), develop and execute test plans, and guide customers on governance, automation, and optimization. Present recommendations clearly to stakeholders and ensure alignment throughout delivery.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Run stakeholder workshops to gather and document business requirements and identify process improvements.
  • •Translate business needs into functional and technical specifications and design ServiceNow solutions aligned with ITIL best practices.
  • •Configure ServiceNow modules using forms, workflows, business rules, and integrations; develop and execute test plans to ensure solution quality.
  • •Advise customers on ServiceNow best practices and governance, identifying opportunities for process automation and optimization.
  • •Present ServiceNow solutions and recommendations to stakeholders to maintain clear communication and alignment.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •2+ years hands-on experience with ServiceNow implementations or improvement projects, plus 5+ years relevant ServiceNow consulting experience.
  • •ServiceNow System Administrator certification, or a strong commitment to obtain it.
  • •Deep functional knowledge of ServiceNow modules including ITSM, Strategic Portfolio Management, Security Operations, CRM, and CMDB.
  • •ITIL Foundation (v3 or v4) certification, or willingness to obtain it.
  • •Proven experience working in an Agile/DevOps environment with strong communication skills in Dutch and English.
Experience:2+ years
Skills:Analytical thinkingProblem-solvingCustomer focusCommunicationTeamwork
Certifications:ServiceNow System AdministratorITIL Foundation
Languages:DutchEnglish
Tech Stack:ServiceNowITILITSMStrategic Portfolio ManagementSecurity OperationsCRMCMDBPerformance AnalyticsATFAutomated Test FrameworkSACMAgileDevOpsWorkflowsBusiness rulesIntegrationsGovernanceAWSMicrosoftGoogle

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn