Huntsman

4 weeks ago

Customer Service & Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-to-end customer service management for the Polyurethanes Division across North and South America. Drive team performance through hiring, coaching, KPI monitoring, and continuous process improvement. Build strong internal/external customer relationships, align customer-facing goals to business requirements, and act as an escalation and liaison to remove roadblocks and minimize risk. Work closely with cross-functional teams while supporting continuous improvement initiatives.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Provide team and organizational leadership focused on execution, accountability, safety, vision-setting, best practices, and KPI development.
•Lead internal and external customer relationships by aligning strategic/operational goals to business requirements and maintaining clear communication and trust.
•Recruit, hire, mentor, and develop team members for capability growth and succession planning; address behavioral issues and execution gaps.
•Streamline broken or missing processes across the team and with other groups, removing roadblocks and minimizing risk.
•Serve as voice of the team and internal liaison, promoting value-added activities and providing escalation support with customers.

Key Requirements

•Bachelor’s degree in Engineering, Business, or a related field (or equivalent years of experience).
•7+ years of experience managing customer service or supply chain teams in North America.
•Advanced English proficiency (C1 preferred).
•Experience building and maintaining strong customer relationships.
•Experience leading and developing direct reports, including coaching and performance management.

Experience:7+ years

Education:Bachelor's

Skills:LeadershipStakeholder managementConflict resolutionNegotiationMentoring

Languages:English

Tech Stack:Microsoft OfficeExcelSAPLean Six Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntsman

Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: The Woodlands, United States

Founded: 1970

Website LinkedIn

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Huntsman

4 weeks ago

Customer Service & Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Provide team and organizational leadership focused on execution, accountability, safety, vision-setting, best practices, and KPI development.
•Lead internal and external customer relationships by aligning strategic/operational goals to business requirements and maintaining clear communication and trust.
•Recruit, hire, mentor, and develop team members for capability growth and succession planning; address behavioral issues and execution gaps.
•Streamline broken or missing processes across the team and with other groups, removing roadblocks and minimizing risk.
•Serve as voice of the team and internal liaison, promoting value-added activities and providing escalation support with customers.

Key Requirements

•Bachelor’s degree in Engineering, Business, or a related field (or equivalent years of experience).
•7+ years of experience managing customer service or supply chain teams in North America.
•Advanced English proficiency (C1 preferred).
•Experience building and maintaining strong customer relationships.
•Experience leading and developing direct reports, including coaching and performance management.

Experience:7+ years

Education:Bachelor's

Skills:LeadershipStakeholder managementConflict resolutionNegotiationMentoring

Languages:English

Tech Stack:Microsoft OfficeExcelSAPLean Six Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntsman

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: The Woodlands, United States

Founded: 1970

Website LinkedIn