Customer Service & Engagement Manager

Huntsman
San Jose, Costa Rica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Conflict resolution","Negotiation","Mentoring"]

Lead end-to-end customer service management for the Polyurethanes Division across North and South America. Drive team performance through hiring, coaching, KPI monitoring, and continuous process improvement. Build strong internal/external customer relationships, align customer-facing goals to business requirements, and act as an escalation and liaison to remove roadblocks and minimize risk. Work closely with cross-functional teams while supporting continuous improvement initiatives.

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Huntsman
Huntsman
2 months ago

Customer Service & Engagement Manager

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Job Summary

Lead end-to-end customer service management for the Polyurethanes Division across North and South America. Drive team performance through hiring, coaching, KPI monitoring, and continuous process improvement. Build strong internal/external customer relationships, align customer-facing goals to business requirements, and act as an escalation and liaison to remove roadblocks and minimize risk. Work closely with cross-functional teams while supporting continuous improvement initiatives.
Location: San Jose, Costa Rica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Provide team and organizational leadership focused on execution, accountability, safety, vision-setting, best practices, and KPI development.
  • •Lead internal and external customer relationships by aligning strategic/operational goals to business requirements and maintaining clear communication and trust.
  • •Recruit, hire, mentor, and develop team members for capability growth and succession planning; address behavioral issues and execution gaps.
  • •Streamline broken or missing processes across the team and with other groups, removing roadblocks and minimizing risk.
  • •Serve as voice of the team and internal liaison, promoting value-added activities and providing escalation support with customers.

Key Requirements

  • •Bachelor’s degree in Engineering, Business, or a related field (or equivalent years of experience).
  • •7+ years of experience managing customer service or supply chain teams in North America.
  • •Advanced English proficiency (C1 preferred).
  • •Experience building and maintaining strong customer relationships.
  • •Experience leading and developing direct reports, including coaching and performance management.
Experience:7+ years
Education:Bachelor's
Skills:LeadershipStakeholder managementConflict resolutionNegotiationMentoring
Languages:English
Tech Stack:Microsoft OfficeExcelSAPLean Six Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntsman
Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: The Woodlands, United States
Founded: 1970
WebsiteLinkedIn