Bilingual Customer Service Representative

Commerce Bancshares
St. Louis
Workplace: HybridFull timeUSD 18 - 22.1 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer-focused","Communication","Active listening","Attention to detail","Confidentiality"]

Provide high-level customer service and support to external customers for bank products, policies, regulations, and procedures. Resolve inquiries via phone, live chat, or email; authenticate callers to protect customers and the bank from fraud; research information and complete data entry. Explain policies and recommend alternative products or services when appropriate, escalating requests as needed while staying current through training and meeting efficiency and quality standards.

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Commerce Bancshares
Commerce Bancshares
1 month ago

Bilingual Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live

Job Summary

Provide high-level customer service and support to external customers for bank products, policies, regulations, and procedures. Resolve inquiries via phone, live chat, or email; authenticate callers to protect customers and the bank from fraud; research information and complete data entry. Explain policies and recommend alternative products or services when appropriate, escalating requests as needed while staying current through training and meeting efficiency and quality standards.
Location: St. Louis
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide high-level customer service and support to external customers.
  • •Handle customer inquiries received via live chat, email, or telephone.
  • •Authenticate callers and take additional steps to mitigate fraud risk when needed.
  • •Research information, complete data entry, and document customer interaction results.
  • •Identify and escalate appropriate requests while staying current with product knowledge and administrative requirements through training.

Pay and Benefits

Salary: USD 18 - 22.1 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid Leave

Key Requirements

  • •High school diploma or GED or an equivalent combination of education and experience.
  • •1+ year related customer service experience.
  • •Fluency in Spanish and English, written and verbal.
  • •Intermediate proficiency with Microsoft Word, Excel, and Outlook.
  • •Ability to maintain customer satisfaction while meeting department efficiency and quality standards within 90 days.
Experience:1+ yearsCustomer serviceCall centerFinancial services
Education:High School
Skills:Customer-focusedCommunicationActive listeningAttention to detailConfidentiality
Languages:SpanishEnglish
Tech Stack:Microsoft WordMicrosoft ExcelOutlook

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn