Mixpanel

1 month ago

Senior Customer Strategy & Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Strategic advisor and operating partner to the VP of Global Customer Success, owning how we understand, retain, and grow the customer base by diagnosing drivers of expansion, churn, and what to build to scale the post-sales motion; hands-on with data, signals, and AI-powered tooling to drive CS outcomes.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Customer analysis at the account level; analyze data to understand drivers of expansion, churn, and where interventions have the highest leverage, translating findings into CS actions.
•Forecasting and pipeline rigor for the post-sales motion; wire inputs to forecast GRR, NRR, and expansion.
•Lead the CS operating cadence (RBMs, executive deep dives, leadership offsites) ensuring data-informed questions are asked.
•Manage CS systems and tooling; partner with systems team on CS platform integrations with Salesforce and product data.
•Build AI-powered skills, agents, and automations for the CS org; act as strategic partner to Global CS leadership.

Pay and Benefits

Salary: USD 218,000 - 295,000 annually

Equity and Bonus:Equity

Perks:MedicalVisionDental401kPaid LeaveEquity

Key Requirements

•5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company.
•Direct experience supporting a Customer Success or Post-Sales organization with measurable impact on GRR, NRR, or churn.
•Hands-on with a CS platform; deployed, administered, or deeply operated a CS platform with health scoring, playbooks, and lifecycle workflows.
•Strong technical and analytical instincts; write SQL, build models, and work with operational data.
•Enterprise product experience; worked on a product sold to Enterprise customers.

Experience:5+ yearsB2B SaaSEnterprise softwareAnalytics

Skills:SqlData analysisCommunicationLeadershipProblem-solving

Languages:English

Tech Stack:SQLSalesforceAIData analytics

Company Brief

Mixpanel

Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Mixpanel

1 month ago

Senior Customer Strategy & Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Customer analysis at the account level; analyze data to understand drivers of expansion, churn, and where interventions have the highest leverage, translating findings into CS actions.
•Forecasting and pipeline rigor for the post-sales motion; wire inputs to forecast GRR, NRR, and expansion.
•Lead the CS operating cadence (RBMs, executive deep dives, leadership offsites) ensuring data-informed questions are asked.
•Manage CS systems and tooling; partner with systems team on CS platform integrations with Salesforce and product data.
•Build AI-powered skills, agents, and automations for the CS org; act as strategic partner to Global CS leadership.

Pay and Benefits

Salary: USD 218,000 - 295,000 annually

Equity and Bonus:Equity

Perks:MedicalVisionDental401kPaid LeaveEquity

Key Requirements

•5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company.
•Direct experience supporting a Customer Success or Post-Sales organization with measurable impact on GRR, NRR, or churn.
•Hands-on with a CS platform; deployed, administered, or deeply operated a CS platform with health scoring, playbooks, and lifecycle workflows.
•Strong technical and analytical instincts; write SQL, build models, and work with operational data.
•Enterprise product experience; worked on a product sold to Enterprise customers.

Experience:5+ yearsB2B SaaSEnterprise softwareAnalytics

Skills:SqlData analysisCommunicationLeadershipProblem-solving

Languages:English

Tech Stack:SQLSalesforceAIData analytics

Company Brief

Mixpanel

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn