Collectly

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

We’re seeking an Enterprise Customer Success Manager to foster deep, strategic relationships with our SaaS customers in healthcare, drive product adoption and expansion, lead high-level QBRs, collaborate with product and sales, and ensure long-term retention and value across enterprise accounts.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
•Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
•Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
•Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
•Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts, driving strategic discussions and identifying opportunities for mutual growth

Pay and Benefits

Perks:Paid LeaveHealth InsuranceEquity401k401k Match

Key Requirements

•5+ years experience in a customer success role at a SaaS company
•Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
•Strong understanding of customer success principles and methodologies
•Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
•Located in the San Francisco Bay Area

Experience:5+ yearsSaaSHealthcare

Skills:CommunicationInterpersonal skillsAnalytical thinkingStrategic thinkingProject management

Languages:English

Tech Stack:CRM

Company Brief

Collectly

Offers a healthcare revenue cycle platform that automates patient billing, payment communications, and collections workflows to increase payments, reduce accounts receivable, and improve patient financial engagement.

Industry: HealthTech

Website

Loading job details...

Preparing the role view and application actions.

Collectly

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
•Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
•Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
•Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
•Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts, driving strategic discussions and identifying opportunities for mutual growth

Pay and Benefits

Perks:Paid LeaveHealth InsuranceEquity401k401k Match

Key Requirements

•5+ years experience in a customer success role at a SaaS company
•Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
•Strong understanding of customer success principles and methodologies
•Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
•Located in the San Francisco Bay Area

Experience:5+ yearsSaaSHealthcare

Skills:CommunicationInterpersonal skillsAnalytical thinkingStrategic thinkingProject management

Languages:English

Tech Stack:CRM

Company Brief

Collectly

Industry: HealthTech

Website