Enterprise Customer Success Manager

Collectly
San Francisco
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Interpersonal skills","Analytical thinking","Strategic thinking","Project management"]

We’re seeking an Enterprise Customer Success Manager to foster deep, strategic relationships with our SaaS customers in healthcare, drive product adoption and expansion, lead high-level QBRs, collaborate with product and sales, and ensure long-term retention and value across enterprise accounts.

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FursaFursa
Collectly
Collectly
5 months ago

Enterprise Customer Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

We’re seeking an Enterprise Customer Success Manager to foster deep, strategic relationships with our SaaS customers in healthcare, drive product adoption and expansion, lead high-level QBRs, collaborate with product and sales, and ensure long-term retention and value across enterprise accounts.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
  • •Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
  • •Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
  • •Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
  • •Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts, driving strategic discussions and identifying opportunities for mutual growth

Pay and Benefits

Perks:Paid LeaveHealth InsuranceEquity401k401k Match

Key Requirements

  • •5+ years experience in a customer success role at a SaaS company
  • •Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
  • •Strong understanding of customer success principles and methodologies
  • •Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
  • •Located in the San Francisco Bay Area
Experience:5+ yearsSaaSHealthcare
Skills:CommunicationInterpersonal skillsAnalytical thinkingStrategic thinkingProject management
Languages:English
Tech Stack:CRM

Company Brief

Collectly
Offers a healthcare revenue cycle platform that automates patient billing, payment communications, and collections workflows to increase payments, reduce accounts receivable, and improve patient financial engagement.
Industry: HealthTech
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