Team Lead, Email Deliverability

Braze
Chicago
Workplace: HybridFull timeUSD 88,000 - 145,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Stakeholder management","Problem-solving","Mentoring","Collaboration"]

Lead a regional team of customer-facing email deliverability experts and own a small book of customers. Provide advanced deliverability support, act as an escalation point for complex deliverability issues, and drive retention through consultative recommendations. Partner cross-functionally with Customer Success, Technical Support, Sales, and Growth to improve strategies and customer experience. Guide strategic deliverability planning for high-touch brands and lead projects that mature process, product, and thought leadership.

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FursaFursa
Braze
Braze
2 months ago

Team Lead, Email Deliverability

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead a regional team of customer-facing email deliverability experts and own a small book of customers. Provide advanced deliverability support, act as an escalation point for complex deliverability issues, and drive retention through consultative recommendations. Partner cross-functionally with Customer Success, Technical Support, Sales, and Growth to improve strategies and customer experience. Guide strategic deliverability planning for high-touch brands and lead projects that mature process, product, and thought leadership.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide advanced deliverability support to customers and internal teams.
  • •Manage a small portfolio of assigned customers using paid Deliverability Services Consulting.
  • •Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and career development.
  • •Interface directly with prospects and customers to build strong relationships and foster trust.
  • •Escalation and strategic planning: support customers through deliverability issues, aid long-term deliverability planning, and partner with cross-functional teams to improve customer experience.

Pay and Benefits

Salary: USD 88,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementEquityPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Experience coaching or mentoring email deliverability consultants to build a strong team culture and retention.
  • •Deep understanding of email deliverability concepts and best-practice deliverability strategies.
  • •Consultative experience analyzing deliverability issues, identifying root causes, and maintaining high client satisfaction.
  • •Experience coordinating with mailbox providers, blocklist operators, and filtering companies to manage evolving deliverability outcomes.
  • •Proven ability to identify and implement process optimization to improve efficiency, reduce time-to-market, and support scalability.
Skills:CommunicationStakeholder managementProblem-solvingMentoringCollaboration
Languages:English

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn