Account Manager, SME & Growth

Airwallex
Shenzhen, Guangzhou
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Planning","Data analysis","Problem-solving"]

Lead a team to manage a portfolio of SME and industry clients, focusing on maintenance, renewals, and additional sales aligned with company strategy. Drive account expansion by understanding cross-border payments challenges, tailoring solutions, and increasing transaction volume and revenue on the Airwallex platform, while ensuring high client satisfaction and long-term value.

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Airwallex
Airwallex
7 months ago

Account Manager, SME & Growth

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team to manage a portfolio of SME and industry clients, focusing on maintenance, renewals, and additional sales aligned with company strategy. Drive account expansion by understanding cross-border payments challenges, tailoring solutions, and increasing transaction volume and revenue on the Airwallex platform, while ensuring high client satisfaction and long-term value.
Location: Shenzhen, Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead a team to service industry clients acquired by business development and direct sales, handling multiple accounts end-to-end.
  • •Develop and implement maintenance, renewal, and upsell plans for assigned client types in line with company strategy.
  • •Guide the team to break down execution steps, set timelines, meet targets, and drive ongoing transaction activity and revenue while identifying client needs and expanding service offerings.
  • •Deeply understand cross-border payment pain points in industries like import/export e-commerce, digital media and education, B2BTrade, and logistics; collect industry requirements and collaborate with product teams to improve solutions and client experience.
  • •Monitor industry information and provide timely feedback to support sustainable business growth.

Key Requirements

  • •Bachelor's degree or above
  • •3+ years in sales or customer operations team management; banking/cross-border payments/foreign exchange/e-commerce background preferred
  • •Strong self-motivation and results orientation
  • •Excellent leadership and teamwork abilities with a people-centric approach
  • •Excellent planning, client communication, and data-driven problem-solving to build long-term client relationships
Experience:3+ yearsCross-border paymentsBankingFintechE-commerceLogistics
Education:Bachelor's
Skills:LeadershipCommunicationPlanningData analysisProblem-solving

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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