GCIO Operations Manager

HSBC
Sheffield
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Presentation","Leadership"]

Own end-to-end operational processes for the CAIO CIO service line, including workforce and financial planning, portfolio management, governance oversight, and 3rd-party vendor alignment. Define and maintain a rolling 3-year workforce plan and manage multi-year FRP budgets and cost controls. Coordinate change portfolio milestones, drive CIO commitments across governance forums, and support AI adoption priorities within a complex matrix organization.

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FursaFursa
HSBC
HSBC
8 hours ago

GCIO Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end operational processes for the CAIO CIO service line, including workforce and financial planning, portfolio management, governance oversight, and 3rd-party vendor alignment. Define and maintain a rolling 3-year workforce plan and manage multi-year FRP budgets and cost controls. Coordinate change portfolio milestones, drive CIO commitments across governance forums, and support AI adoption priorities within a complex matrix organization.
Location: Sheffield
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Design, implement, and manage efficient global operational processes for COO-related activities within the CIO service line(s).
  • •Define and maintain a rolling 3-year workforce plan aligned to CAIO Financial Plan and broader workforce strategies.
  • •Manage multi-year Service Line FRP (FTE and $) including budgeting, planning, and cost management.
  • •Oversee vendor management, ensuring alignment of key parties to agree objectives and support Tech/Business strategy delivery.
  • •Manage oversight of the change portfolio for the service line(s), including defining milestones and coordinating programme setup in Clarity.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

  • •Demonstrable experience managing significant financial and resource plans, organisational transformation, and project portfolio management in financial services.
  • •Experience operating in a complex matrix environment.
  • •Strong financial and commercial awareness with the ability to translate complex situations for senior audiences.
  • •Track record leading a high-performance global team.
  • •Proven experience supporting AI adoption aligned to strategic priorities.
Experience:Financial services
Skills:CommunicationPresentationLeadership

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn