P-Staff Customer Success Manager (Nordics & Benelux)

Kong
Amsterdam
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer obsession","Resilience","Active listening","Problem investigation","Collaboration","Prioritization"]

Set the bar for customer post-sales execution by driving adoption, expansion, and risk mitigation. Build success plans with clear value outcomes, run value-based engagement, and communicate impact through executive QBRs/EBRs. Map complex customer organizations, leverage partners to find new stakeholders, and use utilization metrics and leading indicators (Tableau, SFDC, Clari, Hex) to monitor health, surface risks, and support renewals and forecasting.

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FursaFursa
Kong
Kong
1 day ago

P-Staff Customer Success Manager (Nordics & Benelux)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Set the bar for customer post-sales execution by driving adoption, expansion, and risk mitigation. Build success plans with clear value outcomes, run value-based engagement, and communicate impact through executive QBRs/EBRs. Map complex customer organizations, leverage partners to find new stakeholders, and use utilization metrics and leading indicators (Tableau, SFDC, Clari, Hex) to monitor health, surface risks, and support renewals and forecasting.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop comprehensive customer success plans, including use cases, roadmaps, and positive business outcomes.
  • •Guide customers through a value-based engagement model and articulate Kong’s impact on their business.
  • •Map complex customer organizations using influence/power charts to identify champions and decision-makers.
  • •Run QBRs/EBRs with an executive mindset, clearly communicating the value of Kong’s platform components.
  • •Monitor account health using utilization metrics and leading indicators, managing renewals and forecasting with SFDC hygiene and cross-sell opportunities.

Key Requirements

  • •Strong customer obsession and resilience, with determination to pursue customer goals and overcome setbacks.
  • •Curiosity with active listening and probing skills to uncover root causes through layered, open-ended questions.
  • •Experience managing multiple customers while driving expansion, feature adoption, customer satisfaction, and retention.
  • •Technical and executive mindset to deliver value by mastering disciplined execution of the customer post-sales process.
  • •Comfort using utilization metrics and leading indicators to monitor health and identify risks, leveraging CRM and analytics tools.
Skills:Customer obsessionResilienceActive listeningProblem investigationCollaborationPrioritization
Tech Stack:TableauSFDCClariHex

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor