Head of Personal Shopping - North America @mytheresa

YOOX Net‑a‑Porter Group
United States
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Client focus","Analytical thinking","Organizational skills"]

Lead the Personal Shopping business for North America, owning sales performance, client growth, team productivity, and an exceptional luxury client experience. Set and execute the regional Personal Shopping strategy, drive revenue and productivity through ramped Personal Shoppers, and grow the VIC client portfolio through clienteling best practices and targeted activations. Partner cross-functionally to improve service levels and end-to-end journey quality while analyzing performance data to forecast and deliver sustainable growth.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 day ago

Head of Personal Shopping - North America @mytheresa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead the Personal Shopping business for North America, owning sales performance, client growth, team productivity, and an exceptional luxury client experience. Set and execute the regional Personal Shopping strategy, drive revenue and productivity through ramped Personal Shoppers, and grow the VIC client portfolio through clienteling best practices and targeted activations. Partner cross-functionally to improve service levels and end-to-end journey quality while analyzing performance data to forecast and deliver sustainable growth.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the Personal Shopping business with accountability for sales performance, client growth, team productivity, and luxury client experience.
  • •Own and execute the regional Personal Shopping strategy, translating business objectives into commercial priorities, sales targets, and client development initiatives.
  • •Drive revenue growth and productivity for each fully ramped Personal Shopper.
  • •Develop and strengthen the VIC client portfolio by increasing engagement and spend and cultivating new high-value relationships.
  • •Lead and support strategic client activations, consignment oversight, and cross-functional partnerships to improve service levels and the end-to-end client journey.

Pay and Benefits

Salary: USD 125,000 annually
Perks:Paid LeaveHealth InsuranceDentalLife Insurance401k

Key Requirements

  • •Experienced luxury commercial leader with a proven track record leading Personal Shopping, clienteling, or luxury sales teams.
  • •Deep client focus with strong understanding of VIC and high-value customers; ability to acquire, develop, retain, and grow relationships.
  • •Proven success driving revenue growth and improving sales productivity.
  • •Inspiring people leader who develops talent, sets clear expectations, and holds teams accountable for results.
  • •Strategic and analytical, using sales, client, and performance data to identify opportunities and drive action.
Experience:Luxury retailDigital commerceClienteling
Skills:LeadershipCommunicationClient focusAnalytical thinkingOrganizational skills

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn