Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Proactive","Problem-solving","Professionalism"]

Deliver welcoming, high-quality guest service at Oaks Lake Crackenback Resort. Manage phone and email reservation and guest enquiries, handle booking questions and amendments, maintain accurate reservation records, and support front office check-in and check-out processes. Coordinate room inventory and availability to optimize occupancy and resolve accommodation needs quickly, ensuring a smooth guest experience from enquiry through arrival.

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FursaFursa
Minor International
Minor International
3 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver welcoming, high-quality guest service at Oaks Lake Crackenback Resort. Manage phone and email reservation and guest enquiries, handle booking questions and amendments, maintain accurate reservation records, and support front office check-in and check-out processes. Coordinate room inventory and availability to optimize occupancy and resolve accommodation needs quickly, ensuring a smooth guest experience from enquiry through arrival.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to reservation and guest enquiries via phone and email, handling booking-related questions and requests professionally.
  • •Manage room inventory and availability, process reservations and booking amendments, and maintain accurate reservation records.
  • •Assist guests with reservation enquiries and accommodation requirements, resolving booking issues promptly.
  • •Support front office operations by providing administrative assistance and ensuring seamless guest arrivals and check-in.
  • •Provide administrative support for reservation management, including booking records and monitoring room availability in a fast-paced environment.

Pay and Benefits

Perks:Health InsuranceLearning BudgetEapWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to communicate information clearly and professionally across phone, email, and other correspondence.
  • •Consistently deliver an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences, resolving issues efficiently and meeting expectations.
  • •Availability for a dynamic roster, including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:Customer serviceCommunicationProactiveProblem-solvingProfessionalism
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn