Night Guest Service Agent

Minor International
Australia
Workplace: OnsitePart timeAUD 27.97 - 41.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Proactive approach","Professionalism"]

Provide warm, professional night-time guest service at Oaks Glenelg Plaza Pier Suites. Deliver smooth check-ins and check-outs, handle guest inquiries across in-person, phone, and email channels, and process reservations, updates, and special requests using property management systems. Serve as a primary point of contact to resolve issues quickly and recommend local attractions to enhance each guest’s stay. Part-time shifts include evenings through early mornings and weekends.

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FursaFursa
Minor International
Minor International
2 days ago

Night Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Provide warm, professional night-time guest service at Oaks Glenelg Plaza Pier Suites. Deliver smooth check-ins and check-outs, handle guest inquiries across in-person, phone, and email channels, and process reservations, updates, and special requests using property management systems. Serve as a primary point of contact to resolve issues quickly and recommend local attractions to enhance each guest’s stay. Part-time shifts include evenings through early mornings and weekends.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth, efficient guest check-in while handling immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
  • •Accurately process reservations, updates, and special requests using property management systems.
  • •Act as the primary point of contact during the stay, offering prompt assistance and resolving issues.
  • •Provide personalised recommendations and support to enhance guest experiences.

Pay and Benefits

Salary: AUD 27.97 - 41.96 hourly
Perks:Health InsuranceEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to clearly communicate information across multiple channels, including professional correspondence.
  • •Consistently provide an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences by addressing issues efficiently and attentively.
  • •Ability to work a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingProactive approachProfessionalism
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn