Call Center Senior Representative

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, and handle objections while driving daily, weekly, and monthly sales targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards to deliver a strong customer experience and maximize revenue.

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FursaFursa
NTT
NTT
4 weeks ago

Call Center Senior Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, and handle objections while driving daily, weekly, and monthly sales targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards to deliver a strong customer experience and maximize revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •0–2 years of experience; freshers welcome (BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening/customer empathy.
  • •Resilience and ability to handle rejection; basic system/CRM handling.
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMSystem

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn