FieldPulse

1 week ago

Implementation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the onboarding and implementation experience for FieldPulse customers, helping them transition smoothly from first call through successful go-live. Partner with customers to understand workflows, address resistance to new technology, and troubleshoot issues with creative workarounds. Lead onboarding calls, product training, and best-practice sessions while driving timelines, communicating with internal teams, and advocating for customer needs to improve the platform.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the customer onboarding and implementation experience to ensure smooth transitions.
•Understand customers’ workflows, identify gaps, and propose tailored solutions.
•Lead onboarding calls, product training, and best practice sessions to get customers up and running.
•Drive implementation project timelines, track progress, and communicate with customers and internal teams.
•Collaborate cross-functionally with Sales, Product, and Engineering and advocate for customer needs/feedback.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalWellness Stipend

Key Requirements

•1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
•Ability to juggle multiple implementations while keeping projects on track and customers engaged.
•Clear communication and leadership to guide customers confidently, including when they push back.
•Critical thinking and problem-solving to troubleshoot technical issues and develop creative solutions/workarounds.
•High emotional intelligence and adaptability to de-escalate frustrations and maintain momentum toward success.

Experience:1+ yearsSaaSCustomer onboardingImplementationCustomer success

Skills:CommunicationLeadershipProblem-solvingCritical thinkingEmotional intelligenceAdaptability

Tech Stack:SoftwareProduct trainingOnboarding calls

Company Brief

FieldPulse

Provides a cloud-based field service management platform for contractors and service businesses, offering job scheduling, invoicing, CRM, estimates, and mobile apps to streamline operations and improve team productivity.

Industry: Enterprise Software

Headquarters: United States

Website LinkedIn

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FieldPulse

1 week ago

Implementation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the customer onboarding and implementation experience to ensure smooth transitions.
•Understand customers’ workflows, identify gaps, and propose tailored solutions.
•Lead onboarding calls, product training, and best practice sessions to get customers up and running.
•Drive implementation project timelines, track progress, and communicate with customers and internal teams.
•Collaborate cross-functionally with Sales, Product, and Engineering and advocate for customer needs/feedback.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalWellness Stipend

Key Requirements

•1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
•Ability to juggle multiple implementations while keeping projects on track and customers engaged.
•Clear communication and leadership to guide customers confidently, including when they push back.
•Critical thinking and problem-solving to troubleshoot technical issues and develop creative solutions/workarounds.
•High emotional intelligence and adaptability to de-escalate frustrations and maintain momentum toward success.

Experience:1+ yearsSaaSCustomer onboardingImplementationCustomer success

Skills:CommunicationLeadershipProblem-solvingCritical thinkingEmotional intelligenceAdaptability

Tech Stack:SoftwareProduct trainingOnboarding calls

Company Brief

FieldPulse

Industry: Enterprise Software

Headquarters: United States

Website LinkedIn