LN Venues, Box Office Supervisor - Fillmore Philadelphia

Live Nation Entertainment
Philadelphia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Leadership","Management","Customer service","Communication","Multitasking"]

Supervise daily and nightly box office operations at the Fillmore Philadelphia, including will call, guest list, ticket sales, and ticket scanning. Lead and train box office staff, manage hiring and performance standards, ensure strong inter-department communication, and provide excellent customer service. Oversee cash handling, drawer balancing, ticket sales reconciliation, inventory management, pricing initiatives, and compliance requirements, while supporting venue information flow and event readiness.

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Live Nation Entertainment
Live Nation Entertainment
1 day ago

LN Venues, Box Office Supervisor - Fillmore Philadelphia

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Last checked: 11 hours agoStatus: Live

Job Summary

Supervise daily and nightly box office operations at the Fillmore Philadelphia, including will call, guest list, ticket sales, and ticket scanning. Lead and train box office staff, manage hiring and performance standards, ensure strong inter-department communication, and provide excellent customer service. Oversee cash handling, drawer balancing, ticket sales reconciliation, inventory management, pricing initiatives, and compliance requirements, while supporting venue information flow and event readiness.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Organize and manage daily and nightly box office operations (will call, guest list, ticket sales, and ticket scanning).
  • •Supervise, train, and support box office staff; assist with evaluations and help set development and performance goals.
  • •Ensure compliant cash handling: follow policies, balance and reconcile seller cash drawers, and support ticket sales reconciliation.
  • •Oversee ticketing operations: manage inventory in a secure ticketing environment and monitor ticketing computer software and hardware functionality.
  • •Support event and venue readiness by maintaining customer databases, developing phone menus/calendars, and coordinating event information and ADA ticket compliance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysSick TimePersonal DaysCaregiver Leave

Key Requirements

  • •Experience in box office or ticketing management.
  • •Experience in cash handling.
  • •Leadership, management, and customer service experience.
  • •Flexible schedule including days/nights, weekends, and holidays.
  • •High school diploma.
Experience:Live entertainmentTicketing
Education:High School
Skills:LeadershipManagementCustomer serviceCommunicationMultitasking
Tech Stack:TicketmasterMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMicrosoft Excel

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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