Enterprise Customer Success Manager

MariaDB
United States
Workplace: RemoteFull timeUSD 70,000 - 75,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship-building","Time management","Organization","Executive stakeholder management","Attention to detail"]

Own the long-term success, value, and retention of an enterprise customer portfolio using MariaDB solutions. Serve as the primary escalation point of contact while partnering with Sales Engineers, Account Executives, and cross-functional teams to drive onboarding, adoption, expansion, and advocacy. Build and maintain C-level relationships, run recurring business reviews, track customer health and value realization, and help customers articulate and achieve business goals through MariaDB best practices and ROI analysis.

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FursaFursa
MariaDB
MariaDB
4 weeks ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the long-term success, value, and retention of an enterprise customer portfolio using MariaDB solutions. Serve as the primary escalation point of contact while partnering with Sales Engineers, Account Executives, and cross-functional teams to drive onboarding, adoption, expansion, and advocacy. Build and maintain C-level relationships, run recurring business reviews, track customer health and value realization, and help customers articulate and achieve business goals through MariaDB best practices and ROI analysis.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support customers throughout onboarding, adoption, expansion, retention, and advocacy.
  • •Guide new customers through MariaDB onboarding and consult on MariaDB best practices to ensure value.
  • •Formulate and maintain an ongoing meeting cadence, including regular business reviews and success plans.
  • •Proactively identify opportunities and address customer experience issues early in collaboration with Technical Support as an escalation point.
  • •Coordinate with Sales Engineers and Professional Services to support upgrades, migrations, deployments, and maintenance while achieving Net Retention goals.

Pay and Benefits

Salary: USD 70,000 - 75,000 annually
Perks:Health InsuranceLife InsuranceDisability Insurance401kParental LeaveLearning Budget

Key Requirements

  • •Experience supporting customers in the public sector.
  • •Ability to develop and maintain C-Level relationships.
  • •Comprehensive understanding of customer success principles.
  • •Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutions.
  • •Ability to deliver custom ROI analysis and articulate improvements leveraging MariaDB capabilities.
Experience:Public sectorEnterprise solutions
Skills:Relationship-buildingTime managementOrganizationExecutive stakeholder managementAttention to detail
Languages:English
Tech Stack:MariaDBLinux

Company Brief

MariaDB
Provides an open-source relational database platform and enterprise-grade database solutions, offering MariaDB Server, MariaDB SkySQL (DBaaS), and tools for high-performance, scalable data management and analytics.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series C
Headquarters: Helsinki, Finland
Founded: 2009
WebsiteLinkedIn