Account Manager - SMB
Plaid
San Francisco
Workplace: HybridFull timeUSD 102,720 - 116,160 annuallyFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Customer empathy","Relationship building","Negotiation","Executive communication","Creative problem-solving"]Own relationships with high-growth SMB customers and serve as their primary point of contact through every stage of Plaid integrations. Drive adoption, product expansion, and account management by building strong partnerships with C-suite and Product teams. Manage revenue targets, including identifying and closing upsell opportunities and leading negotiations for contract renewals. Tackle complex customer challenges by collaborating cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.
