Customer Experience Engineer

bolt.new
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Written communication","Customer-first mindset","Empathy","Clarity in explanations","Fast learning"]

Join Bolt.new’s customer experience team as a hands-on technical support engineer. You’ll troubleshoot real issues across Bolt.new and StackBlitz via email, chat, and occasional video calls, then translate patterns into clear, actionable feedback for Product and Engineering. You’ll also create self-serve resources (docs and an AI knowledge base), assist with QA ahead of releases, and represent the brand with empathy and clarity—helping customers trust and succeed.

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FursaFursa
bolt.new
bolt.new
7 months ago

Customer Experience Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join Bolt.new’s customer experience team as a hands-on technical support engineer. You’ll troubleshoot real issues across Bolt.new and StackBlitz via email, chat, and occasional video calls, then translate patterns into clear, actionable feedback for Product and Engineering. You’ll also create self-serve resources (docs and an AI knowledge base), assist with QA ahead of releases, and represent the brand with empathy and clarity—helping customers trust and succeed.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls.
  • •Surface bugs, product gaps, and recurring issues to Product and Engineering with actionable context.
  • •Create and improve self-serve resources, including documentation, how-tos, and an AI knowledge base.
  • •Collaborate with internal teams to catch emerging issues early and advocate for customer needs.
  • •Assist with QA and testing ahead of releases to help prevent issues reaching customers.

Key Requirements

  • •Troubleshoot modern front-end technologies including Vite, React, Tailwind, JavaScript, HTML, and CSS.
  • •Familiarity with databases, API integrations, and Chrome DevTools.
  • •Understanding of LLMs and ability to craft effective prompts for optimal AI responses.
  • •Exceptional written communication skills to explain complex concepts simply and thoughtfully.
  • •A customer-first mindset and ability to translate technical concepts into user-friendly explanations.
Skills:Written communicationCustomer-first mindsetEmpathyClarity in explanationsFast learning
Languages:English
Tech Stack:ViteReactTailwindJavaScriptHTMLCSSDatabasesAPI integrationsChrome DevToolsLLMsAI

Company Brief

bolt.new
Provides a one‑click checkout platform, fraud prevention, and payment infrastructure to help online merchants increase conversion and securely process transactions across web and mobile channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn