Tech Support Engineer

Aveva
Hyderabad
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Conflict management","Organizational skills","Time management","Multitasking"]

Provide Level 1/Level 2 technical support for AVEVA’s cloud platform and engineering solutions, serving as the first point of contact for global customers. Troubleshoot issues across cloud applications, licensing, networking, and hosting; monitor alerts and manage support queues aligned to SLAs. Collaborate with regional/global teams and product development while documenting procedures and creating knowledge base content to improve service quality.

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Aveva
Aveva
2 days ago

Tech Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide Level 1/Level 2 technical support for AVEVA’s cloud platform and engineering solutions, serving as the first point of contact for global customers. Troubleshoot issues across cloud applications, licensing, networking, and hosting; monitor alerts and manage support queues aligned to SLAs. Collaborate with regional/global teams and product development while documenting procedures and creating knowledge base content to improve service quality.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for technical support requests via phone, email, and ticketing systems.
  • •Deliver L1/L2 support for AVEVA products, including user assistance, issue triage, root cause analysis, and escalation.
  • •Monitor and respond to automated alerts, performing corrective actions or escalating per procedures.
  • •Manage support queues with timely resolution and proactive customer communication.
  • •Document procedures and create knowledge base articles; collaborate with regional/global teams and product teams on issues and releases.

Pay and Benefits

Perks:GratuityHealth InsurancePaid LeaveChildcareLearning BudgetHome OfficeParental LeaveWell-being Support

Key Requirements

  • •3 to 5 years of relevant technical support experience.
  • •Hands-on experience supporting cloud-based applications and related technologies.
  • •Experience supporting engineering/operations/asset management software, preferably AVEVA products in the CONNECT ecosystem.
  • •Strong troubleshooting skills across network, OS, and server-related issues.
  • •Knowledge of IT support practices and frameworks, including IT service management practices.
Experience:3-5 years
Education:Bachelor's
Skills:CommunicationConflict managementOrganizational skillsTime managementMultitasking
Tech Stack:AWSAzureSentinelService CloudTCP/IPDNSVPNFirewall

Company Brief

Aveva
Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 1967
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn