Principal Success Manager

Salesforce
London
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Emotional intelligence","Priority management","Diplomacy","Collaboration"]

Lead customer success for Slack’s strategic enterprise customers, accelerating adoption, maturity, and growth while ensuring customers realize business value. Build and execute joint success plans, facilitate workshops, and run Executive Business Reviews to communicate realized value and address barriers to expansion and retention. Partner cross-functionally to differentiate customer outcomes through the Slack platform, and contribute to customer success assets and thought leadership.

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FursaFursa
Salesforce
Salesforce
3 days ago

Principal Success Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead customer success for Slack’s strategic enterprise customers, accelerating adoption, maturity, and growth while ensuring customers realize business value. Build and execute joint success plans, facilitate workshops, and run Executive Business Reviews to communicate realized value and address barriers to expansion and retention. Partner cross-functionally to differentiate customer outcomes through the Slack platform, and contribute to customer success assets and thought leadership.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Put customer needs first and empathize with every aspect of the customer experience.
  • •Accelerate adoption, maturity, and growth across Slack’s largest customers while ensuring business value.
  • •Partner with enterprise customers to understand motivations, business drivers, strategic goals, and desired outcomes.
  • •Create and drive joint customer success plans with scope, goals, timelines, success metrics, and barrier mitigation.
  • •Facilitate workshops and Executive Business Reviews with decision makers to share value realized, celebrate successes, and course-correct as needed.

Key Requirements

  • •Relevant work experience in customer-facing customer success, account management, or strategic consulting roles; SaaS experience preferred.
  • •Ability to prioritize customer portfolios and execute using program management practices with joint sponsorship.
  • •Strong communication and relationship-building skills across C-Suite, senior executives, business owners, and end users.
  • •Experience cultivating and owning VP+ executive sponsor relationships.
  • •Ability to partner with Account Executives in an enterprise solution sales environment (preferred).
Experience:SaaS
Skills:LeadershipEmotional intelligencePriority managementDiplomacyCollaboration
Tech Stack:SlackSaaS

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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