Staff Professional Services Operations Manager

GitLab
Canada, United States
Workplace: RemoteFull timeUSD 139,200 - 235,200 annuallyFunction: Business OperationsSkills: ["Analytical","Business judgment","Communication","Stakeholder management","Pragmatic problem-solving","Process improvement"]

Build scalable Professional Services operations by maturing planning and forecasting, capacity/utilization management, and executive reporting. Lead improvements in project economics visibility (rate cards, costs, margin, utilization, revenue recognition) and connect PSA and tooling with Finance, Sales, Customer Success, Delivery, and Go-to-Market. Drive process automation, self-service analytics, and tighter PS attach and account/renewal alignment to improve delivery and growth outcomes.

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FursaFursa
GitLab
GitLab
15 hours ago

Staff Professional Services Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Build scalable Professional Services operations by maturing planning and forecasting, capacity/utilization management, and executive reporting. Lead improvements in project economics visibility (rate cards, costs, margin, utilization, revenue recognition) and connect PSA and tooling with Finance, Sales, Customer Success, Delivery, and Go-to-Market. Drive process automation, self-service analytics, and tighter PS attach and account/renewal alignment to improve delivery and growth outcomes.
Location: Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Mature the Professional Services operating cadence, including forecasting/planning alignment, business reviews, performance reporting, and executive readouts.
  • •Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning.
  • •Improve visibility into project economics (rate cards, fully loaded costs, burden rates, margin, fixed-fee budgets, utilization, and revenue recognition).
  • •Partner cross-functionally to improve Professional Services tooling such as time-tracking, CRM, reporting, and related systems.
  • •Lead process improvements and automations across Professional Services operations and newly integrated services teams, including self-service reporting to reduce dependencies on leadership.

Pay and Benefits

Salary: USD 139,200 - 235,200 annually
Equity and Bonus:Equity
Perks:Paid LeaveEquityParental Leave

Key Requirements

  • •10+ years’ experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business.
  • •Deep understanding of PS business models (time and materials, fixed-fee, and blended engagements).
  • •Experience owning forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue.
  • •Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform.
  • •Strong analytical skills and stakeholder management, including translating business requirements into workflows, data definitions, reporting, and automation.
Experience:TechnologySubscription businessProfessional Services Automation (PSA)
Skills:AnalyticalBusiness judgmentCommunicationStakeholder managementPragmatic problem-solvingProcess improvement
Languages:English
Tech Stack:KantataCRMPSA

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn