Desktop Engineer (AV /VIP Support) - R01570418

Brillio
United States
Workplace: OnsiteFull timeUSD 60,000 - 70,000 annuallyFunction: Product ManagementSkills: ["Customer service","Communication","Documentation","Troubleshooting","Time management"]

Provide onsite and remote support for end-user computing and AV/VIP meeting technology. Support Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365, and handle ServiceNow ticket updates. Manage the device lifecycle (IMACD), coordinate joiner/mover/leaver activities, and maintain asset tagging and CMDB records. Troubleshoot AV rooms and collaboration setups (Teams/Zoom Rooms, cameras, microphones, control panels) while following ITIL-aligned processes and meeting SLAs.

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FursaFursa
Brillio
Brillio
3 weeks ago

Desktop Engineer (AV /VIP Support) - R01570418

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide onsite and remote support for end-user computing and AV/VIP meeting technology. Support Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365, and handle ServiceNow ticket updates. Manage the device lifecycle (IMACD), coordinate joiner/mover/leaver activities, and maintain asset tagging and CMDB records. Troubleshoot AV rooms and collaboration setups (Teams/Zoom Rooms, cameras, microphones, control panels) while following ITIL-aligned processes and meeting SLAs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide deskside support for end-user devices, peripherals, printers, mobile devices, and Microsoft 365 applications.
  • •Troubleshoot incidents, fulfill service requests, support VIP users, and maintain accurate ServiceNow updates.
  • •Coordinate remote support including diagnosis, software installation, patch verification, Intune actions, and ticket closure.
  • •Manage device lifecycle activities (build, image, enroll, deploy, refresh, recover, decommission) and keep asset tagging and CMDB updates accurate.
  • •Support meeting room readiness and troubleshoot Teams/Zoom Rooms and AV hardware for executive meetings and hybrid/approved events.

Pay and Benefits

Salary: USD 60,000 - 70,000 annually

Key Requirements

  • •5–7 years of experience in deskside, EUC, endpoint, or field support.
  • •Knowledge of Windows 10/11, basic macOS, mobile devices, Microsoft 365, ServiceNow, and Intune.
  • •Experience supporting printers, peripherals, docking stations, and AV rooms/collaboration technologies.
  • •Ability to troubleshoot incidents and fulfill service requests while supporting VIP users and keeping ServiceNow updated.
  • •Strong customer service with communication, documentation, troubleshooting, and time management skills.
Experience:Field supportEndpoint supportManaged servicesRegulated environment
Skills:Customer serviceCommunicationDocumentationTroubleshootingTime management
Certifications:ITILMicrosoft 365EndpointDesktop supportAV
Tech Stack:Windows 10Windows 11MacOSMobile devicesMicrosoft 365ServiceNowIntuneImagingDeploymentPrintersPeripheralsDocking stationsAV roomsMicrosoft Teams RoomsZoom RoomsCrestronLogitechCMDBITILAsset tagging

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn