TikTok Shop - Marketplace Integration Specialist, Apps and API

TikTok
São Paulo
Full timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Influence","Attention to detail","Organization"]

Partner with strategic external clients such as ISVs and merchants to improve their TikTok Shop experience. Serve as a trusted technical advisor, guiding discovery, design, and implementation for system integrations across macro and micro design phases while ensuring governance and standards adherence. Diagnose and resolve customer issues with support and engineering teams, capture learnings and market feedback, and translate insights into guidance for the product roadmap. Communicate fluently in English and Portuguese.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Marketplace Integration Specialist, Apps and API

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Partner with strategic external clients such as ISVs and merchants to improve their TikTok Shop experience. Serve as a trusted technical advisor, guiding discovery, design, and implementation for system integrations across macro and micro design phases while ensuring governance and standards adherence. Diagnose and resolve customer issues with support and engineering teams, capture learnings and market feedback, and translate insights into guidance for the product roadmap. Communicate fluently in English and Portuguese.
Location: São Paulo
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with account management to onboard strategic partners in collaboration with product and operations stakeholders.
  • •Act as a trusted technical advisor, guiding partners in discovery, design, and implementation to integrate their systems with the TikTok Shop platform.
  • •Provide expert guidance using industry best practices, integration patterns, and product/platform knowledge.
  • •Coordinate partners, technology partners, and system integrators to deliver successful integrations across design phases while ensuring standards, policies, and governance.
  • •Collaborate with clients, technical support, and engineering to diagnose and resolve customer issues, and use market feedback to inform the product roadmap.

Key Requirements

  • •3+ years of experience in technical account management, pre-sales engineering, solution architecture, customer success management, or technical sales for large enterprises.
  • •Hands-on experience with Salesforce Commerce Cloud or Shopify or NetSuite, or other OMS platforms.
  • •Expert understanding of system integration and commerce ecosystem/architecture, including integration patterns, best practices, and common integration technologies.
  • •Strong ability to analyze technical concepts and translate them into business terms, mapping business requirements into technical features.
  • •Excellent communication and presentation skills across engineers, executives, and C-level stakeholders.
Experience:3+ yearsE-commerceTechnical account managementPre-sales engineeringCustomer successSolution architecture
Skills:CommunicationPresentationInfluenceAttention to detailOrganization
Languages:EnglishPortuguese
Tech Stack:Salesforce Commerce CloudShopifyNetSuiteOMSRESTSOAPAPIsSalesforce

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn