2 days ago

TikTok Shop - Customer Success Manager, Apps and API

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Partner with strategic external clients such as ISVs and merchants to improve their TikTok Shop experience. Serve as a trusted technical advisor, guiding discovery, design, and implementation for system integrations across macro and micro design phases while ensuring governance and standards adherence. Diagnose and resolve customer issues with support and engineering teams, capture learnings and market feedback, and translate insights into guidance for the product roadmap. Communicate fluently in English and Portuguese.

Location: São Paulo

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with account management to onboard strategic partners in collaboration with product and operations stakeholders.
•Act as a trusted technical advisor, guiding partners in discovery, design, and implementation to integrate their systems with the TikTok Shop platform.
•Provide expert guidance using industry best practices, integration patterns, and product/platform knowledge.
•Coordinate partners, technology partners, and system integrators to deliver successful integrations across design phases while ensuring standards, policies, and governance.
•Collaborate with clients, technical support, and engineering to diagnose and resolve customer issues, and use market feedback to inform the product roadmap.

Key Requirements

•3+ years of experience in technical account management, pre-sales engineering, solution architecture, customer success management, or technical sales for large enterprises.
•Hands-on experience with Salesforce Commerce Cloud or Shopify or NetSuite, or other OMS platforms.
•Expert understanding of system integration and commerce ecosystem/architecture, including integration patterns, best practices, and common integration technologies.
•Strong ability to analyze technical concepts and translate them into business terms, mapping business requirements into technical features.
•Excellent communication and presentation skills across engineers, executives, and C-level stakeholders.

Experience:3+ yearsE-commerceTechnical account managementPre-sales engineeringCustomer successSolution architecture

Skills:CommunicationPresentationInfluenceAttention to detailOrganization

Languages:EnglishPortuguese

Tech Stack:Salesforce Commerce CloudShopifyNetSuiteOMSRESTSOAPAPIsSalesforce

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - Customer Success Manager, Apps and API

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: São Paulo

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with account management to onboard strategic partners in collaboration with product and operations stakeholders.
•Act as a trusted technical advisor, guiding partners in discovery, design, and implementation to integrate their systems with the TikTok Shop platform.
•Provide expert guidance using industry best practices, integration patterns, and product/platform knowledge.
•Coordinate partners, technology partners, and system integrators to deliver successful integrations across design phases while ensuring standards, policies, and governance.
•Collaborate with clients, technical support, and engineering to diagnose and resolve customer issues, and use market feedback to inform the product roadmap.

Key Requirements

•3+ years of experience in technical account management, pre-sales engineering, solution architecture, customer success management, or technical sales for large enterprises.
•Hands-on experience with Salesforce Commerce Cloud or Shopify or NetSuite, or other OMS platforms.
•Expert understanding of system integration and commerce ecosystem/architecture, including integration patterns, best practices, and common integration technologies.
•Strong ability to analyze technical concepts and translate them into business terms, mapping business requirements into technical features.
•Excellent communication and presentation skills across engineers, executives, and C-level stakeholders.

Experience:3+ yearsE-commerceTechnical account managementPre-sales engineeringCustomer successSolution architecture

Skills:CommunicationPresentationInfluenceAttention to detailOrganization

Languages:EnglishPortuguese

Tech Stack:Salesforce Commerce CloudShopifyNetSuiteOMSRESTSOAPAPIsSalesforce

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn