Affirm

1 month ago

Group Product Management Manager, Agent Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Group Product Manager leading the Agent Experience portfolio within Affirm’s Consumer Servicing team. Manages 2 PMs, sets vision and strategy for world-class agent tooling, drives AI-first transformations in servicing, and partners cross-functionally to deliver scalable, high-impact internal tools that improve agent efficiency and customer experience.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Set vision and strategy for Agent Experience; translate into a clear roadmap across workflows, automation, AI, and internal systems.
•Lead and develop a team of PMs (2 PMs) across the Agent Experience portfolio, coaching and elevating product judgment and execution.
•Operate as a player-coach by leading high-impact initiatives while empowering PMs to own meaningful areas.
•Drive AI-first transformation in servicing; evaluate where automation helps and guide build-vs-buy decisions for AI adoption.
•Partner with Operations and Servicing leaders to understand frontline workflows and translate insights into product strategy.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityRemote WorkLearning Budget401k

Key Requirements

•Experience leading PMs and coaching product talent with ownership of business outcomes.
•Ability to define strategy for a broad product area, navigate ambiguity, and drive high-leverage initiatives.
•Experience building internal tools/agent tooling or customer servicing platforms; AI/automation product familiarity a plus.
•Strong cross-functional collaboration with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership.
•Bachelor’s degree in a related field or equivalent practical experience.

Experience:AIInternal toolsCustomer servicing

Education:Bachelor's

Skills:LeadershipCommunicationStrategic thinkingCoachingStakeholder management

Languages:English

Tech Stack:AIAutomationData analyticsExperimentationSaaS

Company Brief

Affirm

Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Affirm

1 month ago

Group Product Management Manager, Agent Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Set vision and strategy for Agent Experience; translate into a clear roadmap across workflows, automation, AI, and internal systems.
•Lead and develop a team of PMs (2 PMs) across the Agent Experience portfolio, coaching and elevating product judgment and execution.
•Operate as a player-coach by leading high-impact initiatives while empowering PMs to own meaningful areas.
•Drive AI-first transformation in servicing; evaluate where automation helps and guide build-vs-buy decisions for AI adoption.
•Partner with Operations and Servicing leaders to understand frontline workflows and translate insights into product strategy.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityRemote WorkLearning Budget401k

Key Requirements

•Experience leading PMs and coaching product talent with ownership of business outcomes.
•Ability to define strategy for a broad product area, navigate ambiguity, and drive high-leverage initiatives.
•Experience building internal tools/agent tooling or customer servicing platforms; AI/automation product familiarity a plus.
•Strong cross-functional collaboration with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership.
•Bachelor’s degree in a related field or equivalent practical experience.

Experience:AIInternal toolsCustomer servicing

Education:Bachelor's

Skills:LeadershipCommunicationStrategic thinkingCoachingStakeholder management

Languages:English

Tech Stack:AIAutomationData analyticsExperimentationSaaS

Company Brief

Affirm

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn