Customer Success Lead

Honeywell
Hamilton
Workplace: HybridFull timeUSD 113,000 - 141,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Problem-solving","Negotiation","Proactive mindset"]

Lead and develop a Customer Success team for the Americas, driving customer adoption, value realization, retention, renewals, and sustainable revenue growth. Serve as the regional escalation point and executive sponsor for strategic accounts, coaching Customer Success Managers and partnering across Sales, Product, Support, and Services. Build and scale customer success methodologies and track key metrics (health, NPS, adoption, satisfaction) using insights, AI, and data analytics.

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Honeywell
Honeywell
1 month ago

Customer Success Lead

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead and develop a Customer Success team for the Americas, driving customer adoption, value realization, retention, renewals, and sustainable revenue growth. Serve as the regional escalation point and executive sponsor for strategic accounts, coaching Customer Success Managers and partnering across Sales, Product, Support, and Services. Build and scale customer success methodologies and track key metrics (health, NPS, adoption, satisfaction) using insights, AI, and data analytics.
Location: Hamilton
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop Customer Success Managers across the Americas to foster a high-performance culture focused on customer outcomes.
  • •Coach CSMs to build trusted customer relationships and drive consistent engagement, adoption, and satisfaction.
  • •Serve as regional escalation point and executive sponsor for strategic accounts, ensuring timely resolution and accountability for outcomes.
  • •Partner with cross-functional teams (Sales, Product, Support, Services) to drive customer adoption and value realization.
  • •Establish and track customer success metrics (health, adoption, retention, renewals, expansion, satisfaction, NPS) and use AI and analytics to identify risks and opportunities.

Pay and Benefits

Salary: USD 113,000 - 141,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeaveParental LeavePaid HolidaysEapFlexible Spending

Key Requirements

  • •6+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing roles.
  • •3+ years of experience leading teams in Customer Success, Professional Services, or Presales.
  • •Background in SaaS/software technology environments, with industry experience in life sciences, pharmaceuticals, manufacturing, or health quality standards.
  • •Proven track record building and maintaining strong customer relationships.
  • •Experience with Salesforce and Gainsight (or comparable customer success tools) to manage customer accounts and analyze data.
Experience:6+ yearsSaaSLife sciencesPharmaceuticalsManufacturingHealth quality standards
Education:Bachelor's in Business Administration, IT, Engineering, Biology, Chemistry or related field
Skills:LeadershipMentoringProblem-solvingNegotiationProactive mindset
Languages:US
Tech Stack:SalesforceGainsightAIData analyticsNPS

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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