Honeywell

1 day ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead and develop a Customer Success team for the Americas, driving customer adoption, value realization, retention, renewals, and sustainable revenue growth. Serve as the regional escalation point and executive sponsor for strategic accounts, coaching Customer Success Managers and partnering across Sales, Product, Support, and Services. Build and scale customer success methodologies and track key metrics (health, NPS, adoption, satisfaction) using insights, AI, and data analytics.

Location: Hamilton

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop Customer Success Managers across the Americas to foster a high-performance culture focused on customer outcomes.
•Coach CSMs to build trusted customer relationships and drive consistent engagement, adoption, and satisfaction.
•Serve as regional escalation point and executive sponsor for strategic accounts, ensuring timely resolution and accountability for outcomes.
•Partner with cross-functional teams (Sales, Product, Support, Services) to drive customer adoption and value realization.
•Establish and track customer success metrics (health, adoption, retention, renewals, expansion, satisfaction, NPS) and use AI and analytics to identify risks and opportunities.

Pay and Benefits

Salary: USD 113,000 - 141,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeaveParental LeavePaid HolidaysEapFlexible Spending

Key Requirements

•6+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing roles.
•3+ years of experience leading teams in Customer Success, Professional Services, or Presales.
•Background in SaaS/software technology environments, with industry experience in life sciences, pharmaceuticals, manufacturing, or health quality standards.
•Proven track record building and maintaining strong customer relationships.
•Experience with Salesforce and Gainsight (or comparable customer success tools) to manage customer accounts and analyze data.

Experience:6+ yearsSaaSLife sciencesPharmaceuticalsManufacturingHealth quality standards

Education:Bachelor's in Business Administration, IT, Engineering, Biology, Chemistry or related field

Skills:LeadershipMentoringProblem-solvingNegotiationProactive mindset

Languages:US

Tech Stack:SalesforceGainsightAIData analyticsNPS

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 day ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Hamilton

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop Customer Success Managers across the Americas to foster a high-performance culture focused on customer outcomes.
•Coach CSMs to build trusted customer relationships and drive consistent engagement, adoption, and satisfaction.
•Serve as regional escalation point and executive sponsor for strategic accounts, ensuring timely resolution and accountability for outcomes.
•Partner with cross-functional teams (Sales, Product, Support, Services) to drive customer adoption and value realization.
•Establish and track customer success metrics (health, adoption, retention, renewals, expansion, satisfaction, NPS) and use AI and analytics to identify risks and opportunities.

Pay and Benefits

Salary: USD 113,000 - 141,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeaveParental LeavePaid HolidaysEapFlexible Spending

Key Requirements

•6+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing roles.
•3+ years of experience leading teams in Customer Success, Professional Services, or Presales.
•Background in SaaS/software technology environments, with industry experience in life sciences, pharmaceuticals, manufacturing, or health quality standards.
•Proven track record building and maintaining strong customer relationships.
•Experience with Salesforce and Gainsight (or comparable customer success tools) to manage customer accounts and analyze data.

Experience:6+ yearsSaaSLife sciencesPharmaceuticalsManufacturingHealth quality standards

Education:Bachelor's in Business Administration, IT, Engineering, Biology, Chemistry or related field

Skills:LeadershipMentoringProblem-solvingNegotiationProactive mindset

Languages:US

Tech Stack:SalesforceGainsightAIData analyticsNPS

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor