Senior Provider Onboarding Associate, Medical

Nourish
New York
Workplace: RemoteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Experience: 2+ yearsSkills: ["Communication","Leadership","Problem-solving","High EQ","Ownership"]

Own the end-to-end onboarding experience for assigned medical providers, from signed offer through their first 30 days seeing patients. Build and continuously improve onboarding materials and training (live and async), remove blockers, and fix process friction as onboarding volume grows. Drive activation using sound judgment, coordinate logistics across systems and teams, and improve key metrics like activation rate, time to start, satisfaction, and new hire experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Nourish
Nourish
1 day ago

Senior Provider Onboarding Associate, Medical

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live

Job Summary

Own the end-to-end onboarding experience for assigned medical providers, from signed offer through their first 30 days seeing patients. Build and continuously improve onboarding materials and training (live and async), remove blockers, and fix process friction as onboarding volume grows. Drive activation using sound judgment, coordinate logistics across systems and teams, and improve key metrics like activation rate, time to start, satisfaction, and new hire experience.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Serve as the go-to point of contact for assigned medical providers, proactively answering questions and removing blockers from signed offer through the first 30 days
  • •Build, own, and continuously improve onboarding materials and training, including live sessions and async content
  • •Identify friction in the onboarding process and fix what’s breaking, prioritizing the highest-impact problems as volume grows
  • •Drive urgency toward provider activation by deciding when to push, support, or remove roadblocks
  • •Coordinate onboarding logistics across systems and teams, and improve onboarding metrics (activation rate, time to start, satisfaction, new hire experience)

Key Requirements

  • •2+ years delivering high-touch, high-stakes support to customers, clients, or patients at volume, ideally managing cohorts of 50–100+
  • •Experience thriving in fast-paced startups, particularly in healthcare operations, telehealth, or tech
  • •Strong ability to optimize messy processes into scalable ones and run efficiently at volume
  • •Ability to learn quickly, build deep expertise, and make independent, high-quality decisions without a fully defined process
  • •Excellent communication and high EQ, able to lead live training, run 1:1s, and write effective async content
Experience:2+ yearsHealthcare operationsTelehealthTechFast-paced startups
Skills:CommunicationLeadershipProblem-solvingHigh EQOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Nourish
Nourish provides a benefits platform that helps employers deliver personalized total rewards, including wellbeing, financial, and family benefits via a digital marketplace and concierge support to improve employee health, retention, and engagement.
Industry: HR Tech
Website