Customer Account Analyst (Entry-Level)

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer-focused","Communication","Analytical thinking","Organizational skills","Problem-solving"]

Support customer account management in an entry-level role by maintaining accurate account records, reviewing and resolving account discrepancies, and serving as a primary point of contact for inquiries via email and chat. Produce reports, document account activity, ensure compliance with company policies and quality standards, and meet service levels. Collaborate with internal teams and recommend process improvements to improve efficiency and customer satisfaction while learning products, services, and account procedures.

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FursaFursa
Qureos
Qureos
3 days ago

Customer Account Analyst (Entry-Level)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support customer account management in an entry-level role by maintaining accurate account records, reviewing and resolving account discrepancies, and serving as a primary point of contact for inquiries via email and chat. Produce reports, document account activity, ensure compliance with company policies and quality standards, and meet service levels. Collaborate with internal teams and recommend process improvements to improve efficiency and customer satisfaction while learning products, services, and account procedures.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for customer account inquiries via email, chat, and other communication channels.
  • •Review, update, and maintain customer account information with high accuracy.
  • •Analyze customer account records to identify discrepancies and assist with timely resolutions.
  • •Generate reports and maintain accurate documentation of account activity.
  • •Ensure customer accounts comply with company policies, procedures, and quality standards while meeting service levels.

Key Requirements

  • •High school diploma or equivalent required; associate’s or bachelor’s degree is a plus.
  • •Previous experience in customer service, administrative support, data entry, account support, or a related role is preferred but not required.
  • •Strong written and verbal communication skills.
  • •Excellent analytical, organizational, and problem-solving abilities with high accuracy and attention to detail.
  • •Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace; CRM experience is a plus.
Education:High School
Skills:Customer-focusedCommunicationAnalytical thinkingOrganizational skillsProblem-solving
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft OutlookGoogle WorkspaceCRM systemsEmailChat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn