Networking Managed Services Engineer (L1)

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Adaptability","Active listening","Client focus","Working under pressure"]

Provide first-line managed services to keep client IT infrastructure and systems operational by monitoring for incidents, investigating and resolving technical problems, and restoring service within SLA. You’ll monitor client environments, identify root causes, execute approved maintenance (patching/configuration changes), support incident escalation and reporting, and maintain knowledge articles while supporting shift handovers and occasional project/DR test activities.

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FursaFursa
NTT
NTT
1 year ago

Networking Managed Services Engineer (L1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Provide first-line managed services to keep client IT infrastructure and systems operational by monitoring for incidents, investigating and resolving technical problems, and restoring service within SLA. You’ll monitor client environments, identify root causes, execute approved maintenance (patching/configuration changes), support incident escalation and reporting, and maintain knowledge articles while supporting shift handovers and occasional project/DR test activities.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions to ensure service continuity.
  • •Identify problems/errors and proactively recognize common incidents and opportunities to reduce them.
  • •Investigate first-line incidents, determine root cause, and ensure efficient resolution of incidents and requests.
  • •Fulfill approved requests and execute approved maintenance activities such as patching and configuration changes.
  • •Follow shift handover procedures, report and escalate incidents when necessary, and update or create knowledge articles.

Key Requirements

  • •Bachelor’s degree (or equivalent qualification/work experience) in Information Technology/Computing.
  • •CCNA or equivalent certification.
  • •Entry-level experience or completion of a relevant intern program.
  • •Troubleshooting and providing support for network/data center/systems/storage administration and monitoring services in a medium to large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (e.g., Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup).
Education:Bachelor's in Information Technology/Computing
Skills:CommunicationAdaptabilityActive listeningClient focusWorking under pressure
Certifications:CCNAEquivalent certification
Tech Stack:Pulse Secure SSL VPNJuniperPalo AltoFortinet FirewallsCisco Nexus switchesCisco ACSISEMeraki switchesMeraki access pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translationASR routersISR routersSecureCRTLogic MonitorDIAMPLS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn