Mercedes-Benz of North Orlando - Experienced Service Advisor

AutoNation
United States
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Communication","Consultative selling","Interpersonal skills","Organizational skills","Customer follow-up"]

Serve as the link between customers and service technicians in a state-of-the-art service department, helping customers book appointments and clearly understand recommended repairs. Determine vehicle needs using customer input, walk-arounds, inspections, and test drives, then produce transparent repair orders. Meet sales and customer satisfaction targets through consultative, upsell-focused maintenance planning while delivering an exceptional customer experience.

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AutoNation
AutoNation
4 weeks ago

Mercedes-Benz of North Orlando - Experienced Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Closed

Job Summary

Serve as the link between customers and service technicians in a state-of-the-art service department, helping customers book appointments and clearly understand recommended repairs. Determine vehicle needs using customer input, walk-arounds, inspections, and test drives, then produce transparent repair orders. Meet sales and customer satisfaction targets through consultative, upsell-focused maintenance planning while delivering an exceptional customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Set, confirm, and prepare customer appointments to ensure a great service experience.
  • •Greet customers and determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
  • •Use a consultative selling process to plan required ongoing maintenance and suggest upsell opportunities.
  • •Produce repair orders with cost and time estimates and maintain full transparency.
  • •Communicate with technicians and parts associates, follow up on vehicle status and ensure customer satisfaction.

Pay and Benefits

Perks:Health InsuranceDentalVision401kMaternity BenefitsVehicle Discounts

Key Requirements

  • •High school diploma or equivalent.
  • •Proven ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Demonstrated communication, consultative, interpersonal, and organizational skills.
  • •Experience and desire to work with technology and willingness to follow up with customers.
Education:High School
Skills:CommunicationConsultative sellingInterpersonal skillsOrganizational skillsCustomer follow-up
Licenses:Valid in-state driver’s license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn