Consumer Relations Representative (Italian Speaking 6 months FTC)

Hoka
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Collaboration","Self-starter","Problem-solving","Attention to detail","Customer-centric mindset","Proactive mindset"]

Deliver seamless, proactive customer service for HOKA and UGG Teva across telephone, email, web chat, and social media. Serve as a country specialist for local trends, collaborate with the Customer Resolution team to support order fulfilment, and use consumer feedback to drive process improvements. Participate in consumer experience projects and embody a team-first mindset while providing accurate, timely query resolution in Italian and English.

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Hoka
Hoka
2 days ago

Consumer Relations Representative (Italian Speaking 6 months FTC)

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Last checked: 11 hours agoStatus: Live

Job Summary

Deliver seamless, proactive customer service for HOKA and UGG Teva across telephone, email, web chat, and social media. Serve as a country specialist for local trends, collaborate with the Customer Resolution team to support order fulfilment, and use consumer feedback to drive process improvements. Participate in consumer experience projects and embody a team-first mindset while providing accurate, timely query resolution in Italian and English.
Location: London
Workplace: Hybrid
Employment Type: Full time · 6 months
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide excellent, proactive customer service at all customer contact points across telephone, email, web chat, and social media.
  • •Act as a country specialist for the market to advise on current trends and local knowledge.
  • •Collaborate closely with the Customer Resolution team to ensure order fulfilment.
  • •Use and analyse consumer feedback to cultivate process improvements and improve the consumer experience.
  • •Get involved in consumer experience projects with the wider business and support colleagues through a ‘One team’ spirit.

Pay and Benefits

Perks:Paid LeaveDiscounts

Key Requirements

  • •Fluency in written and oral Italian and English is essential for the role.
  • •Ability to resolve customer queries over the phone, email, and online chat.
  • •Experience in a Customer Service role is a plus.
  • •Strong communication and collaboration with stakeholders across the business.
  • •Availability to start in late September / early October.
Experience:FashionApparel industry
Skills:CommunicationCollaborationSelf-starterProblem-solvingAttention to detailCustomer-centric mindsetProactive mindset
Languages:ItalianEnglish

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website