Bilingual Emergency Assistance Associate - 6-month contract (Cambridge, ON, CA, N3C 4N6)

Allianz
Cambridge
Workplace: OnsiteContractCAD 20.76+ hourlyFunction: Data Analytics & Business IntelligenceSkills: ["Communication","Customer focus","Initiative","Independent judgment","Confidentiality"]

Provide timely, accurate emergency travel assistance to clients in a 24/7 environment through phone and email. Coordinate medical case support by opening/handling medical cases, working with Case Management and Claims teams, securing approvals, and managing referrals and billing. Explain policy coverage and limitations clearly, guide clients with online resources for content and claim submissions, and support language translation while maintaining confidentiality and responsible use of AI-enabled tools.

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Allianz
Allianz
2 hours ago

Bilingual Emergency Assistance Associate - 6-month contract (Cambridge, ON, CA, N3C 4N6)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide timely, accurate emergency travel assistance to clients in a 24/7 environment through phone and email. Coordinate medical case support by opening/handling medical cases, working with Case Management and Claims teams, securing approvals, and managing referrals and billing. Explain policy coverage and limitations clearly, guide clients with online resources for content and claim submissions, and support language translation while maintaining confidentiality and responsible use of AI-enabled tools.
Location: Cambridge
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Provide timely, accurate emergency travel assistance in a dynamic 24/7 environment.
  • •Open medical cases and coordinate with Case Management and Claims teams to verify information and secure approvals.
  • •Provide referrals to medical providers and work toward cost containment using the assistance network.
  • •Manage billing arrangements with medical providers and handle calls to update cases and ensure smooth payment processing.
  • •Explain policy coverage and limitations, support clients with online resources, and assist with language translation while complying with privacy requirements.

Pay and Benefits

Salary: CAD 20.76 hourly

Key Requirements

  • •Provide critical support to travelers during medical emergencies via phone and email communications.
  • •6-12 months experience in a customer service role and post-secondary education.
  • •Fluency in French (reading, writing, and speaking) is required.
  • •Excellent verbal and written communication with a professional, articulate phone manner.
  • •Demonstrate initiative and independent judgment to resolve customer issues.
Skills:CommunicationCustomer focusInitiativeIndependent judgmentConfidentiality
Languages:French
Tech Stack:Artificial intelligence (AI)Machine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn