CRM Business Copywriter

Wise
London
Workplace: OnsiteFull timeGBP 45,000 - 65,000 annuallyFunction: Content & Editorial (Writing/Editing)Skills: ["Writing","Communication","Collaboration","Resilience","Deadline management"]

Join the CRM team to write clear, jargon-free copy for Wise’s business customers and support personal customer messaging. You’ll create CRM campaign and lifecycle content across email, push notifications, and in-product experiences—educating customers on complex financial transfers and guiding them through their journey with timely service and marketing communications. You’ll collaborate with designers, product marketers, and managers to deliver to tight deadlines and iterate based on feedback.

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Wise
Wise
2 days ago

CRM Business Copywriter

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Last checked: 3 hours agoStatus: Live

Job Summary

Join the CRM team to write clear, jargon-free copy for Wise’s business customers and support personal customer messaging. You’ll create CRM campaign and lifecycle content across email, push notifications, and in-product experiences—educating customers on complex financial transfers and guiding them through their journey with timely service and marketing communications. You’ll collaborate with designers, product marketers, and managers to deliver to tight deadlines and iterate based on feedback.
Location: London
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write clear, concise CRM copy for customers when they transact with Wise.
  • •Create time-sensitive service communications for CRM channels.
  • •Craft transactional and marketing campaign copy that educates customers on product features and updates informs customers.
  • •Brainstorm ideas and angles across CRM lifecycle journeys and campaigns.
  • •Support personalized, timely communications across Wise channels and customer touch-points.

Pay and Benefits

Salary: GBP 45,000 - 65,000 annually

Key Requirements

  • •Experience writing CRM copy for business (B2B) or medium-to-large organizations, preferably in a regulated industry.
  • •Write service notifications and marketing campaigns that drive customer action.
  • •Strong understanding of design and UX, with a pragmatic approach to writing.
  • •Provide clear writing samples that show how you translate complex product terminology into friendly, concise copy.
  • •Work effectively with designers, product marketers, and managers, delivering under tight deadlines.
Experience:Financial servicesCRMB2BB2C
Skills:WritingCommunicationCollaborationResilienceDeadline management
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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