Internal Account Manager

Chep
Antwerp
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Problem-solving","Customer service","Teamwork"]

Manage and resolve customer inquiries, onboard new clients, and collaborate across Sales, Finance, and Operations to ensure a seamless customer experience. Maintain data integrity in systems, review account performance, and contribute to process improvements to boost customer satisfaction and retention in a hybrid, customer-focused environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Chep
Chep
2 months ago

Internal Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 days agoStatus: Live

Job Summary

Manage and resolve customer inquiries, onboard new clients, and collaborate across Sales, Finance, and Operations to ensure a seamless customer experience. Maintain data integrity in systems, review account performance, and contribute to process improvements to boost customer satisfaction and retention in a hybrid, customer-focused environment.
Location: Antwerp
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
  • •Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts and delivering system training as needed.
  • •Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
  • •Maintain accurate and up-to-date customer information and service requests in relevant systems, supporting performance tracking and reporting.
  • •Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.

Pay and Benefits

Perks:Meal AllowancePaid LeaveHealth InsuranceGroup InsuranceEco VouchersAnnual Leave

Key Requirements

  • •Fluent Dutch and English communication skills; basic French required.
  • •Excellent Excel and Microsoft (Outlook, PowerPoint, Outlook) skills.
  • •Good knowledge of SAP, Salesforce and Power BI is a plus.
  • •Strong administrative skills with excellent time management.
  • •Ability to analyze data and communicate insights to improve customer success.
Experience:LogisticsSupply chainCustomer service
Skills:CommunicationOrganizationProblem-solvingCustomer serviceTeamwork
Languages:DutchEnglishFrench
Tech Stack:ExcelOutlookPowerPointSAPSalesforcePower BI

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn