Customer Engagement Manager

GoGuardian
India
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Analytical thinking","Problem-solving","Communication","Relationship-building","Organizational skills"]

Help identify and address customer engagement, adoption, and churn risks for Curriculum and Instruction products. You’ll partner with Customer Success to investigate strategic and at-risk customers using dashboards and usage data, develop actionable findings, and recommend next steps. Act as a bridge between customers and Product/Engineering, support customer-facing needs, and validate solutions with customers to improve retention and product experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
GoGuardian
GoGuardian
2 days ago

Customer Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Help identify and address customer engagement, adoption, and churn risks for Curriculum and Instruction products. You’ll partner with Customer Success to investigate strategic and at-risk customers using dashboards and usage data, develop actionable findings, and recommend next steps. Act as a bridge between customers and Product/Engineering, support customer-facing needs, and validate solutions with customers to improve retention and product experience.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Customer Success to identify and support strategic and at-risk customers.
  • •Maintain a data-informed view of engagement, adoption, and churn risk and support at-risk customers.
  • •Examine dashboards and customer/product usage data to detect declining engagement and investigate root causes.
  • •Bring customer findings and recurring issues to Product Managers with clear, actionable insights and validate solutions/workflows with customers.
  • •Work cross-functionally with Sales, Customer Success, Solutions Engineering, Product, and Engineering to troubleshoot issues and drive them to resolution.

Pay and Benefits

Perks:Health InsuranceAccident InsuranceLife InsuranceRetirement SavingsPaid AnnualPaid HolidaysPaid ParentalPaid Leave

Key Requirements

  • •3+ years of experience in customer success, customer engagement, technical account management, solutions consulting, or a similar customer-facing SaaS role.
  • •Experience working directly with U.S.-based customers and leading customer conversations, presentations, and business reviews.
  • •Experience supporting or retaining strategic or at-risk customers and understanding engagement or churn risk.
  • •Strong analytical skills using customer, product, or business data to identify risks and inform actions.
  • •Familiarity with customer-facing web applications, data integrations, APIs, and common web technologies to troubleshoot with technical teams.
Experience:3+ yearsSaaS
Skills:Analytical thinkingProblem-solvingCommunicationRelationship-buildingOrganizational skills
Languages:English
Tech Stack:SQLAPIsData integrationsDashboardsGoogle SheetsExcelTableauPower BICRM systems

Company Brief

GoGuardian
Develops classroom management, student safety, and device management software for K–12 schools. GoGuardian provides tools for web filtering, mental-health insights, remote learning support, and IT device management to help educators monitor and protect students online.
Industry: EdTech
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Diego, United States
Founded: 2014
WebsiteLinkedIn