SMO Asset & Configuration Management Process Owner
NTT
United States
Workplace: RemoteFull timeUSD 91,040 - 136,560 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Process maturity","Cross-functional alignment","Governance","Data quality management","Continual improvement"]Own the end-to-end Asset Management and Configuration Management (CMDB) processes for the Service Management Office. You’ll design, implement, govern, and continuously improve ITAM and CMDB practices, including data quality standards, lifecycle governance, and CI/service mapping. Work with Incident, Problem, Change, Request, and other ITSM processes, define KPIs and run continual maturity assessments, and translate governance into practical platform enablement using tools like ServiceNow and BMC Helix.
