Program Manager, Consumption Products

Box
Chicago, San Francisco, Redwood City, New York
Workplace: HybridFull timeUSD 113,000 - 141,500 annuallyFunction: Program & Project Management (PMO)Experience: 4+ yearsSkills: ["Detail-oriented","Quantitative analysis","Clear communication","Cross-functional coordination","Problem-solving"]

Own the customer-facing consumption program globally, monitoring daily usage and overage trends and driving unresolved issues to closure. Coordinate operational actions like exception handling and customer controls, and act as the first-line subject matter expert for consumption billing questions. Partner with Business Analytics and Product to analyze usage patterns, assess policy/product updates, and translate requirements into actionable requests. Lead expansion of consumption billing to new Box products and build internal playbooks.

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FursaFursa
Box
Box
2 days ago

Program Manager, Consumption Products

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the customer-facing consumption program globally, monitoring daily usage and overage trends and driving unresolved issues to closure. Coordinate operational actions like exception handling and customer controls, and act as the first-line subject matter expert for consumption billing questions. Partner with Business Analytics and Product to analyze usage patterns, assess policy/product updates, and translate requirements into actionable requests. Lead expansion of consumption billing to new Box products and build internal playbooks.
Location: Chicago, San Francisco, Redwood City, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own the customer-facing consumption program globally, monitoring daily consumption, overage trends, and program activity to identify accounts needing action.
  • •Coordinate operational actions such as exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for reporting and billing.
  • •Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, including guidance on program mechanics, alerts, and commercial considerations.
  • •Partner with Business Analytics and Product teams to investigate usage patterns and reporting capabilities, translating requirements into actionable requests.
  • •Lead expansion of consumption billing to new products and update internal playbooks/FAQs based on product updates and policy changes.

Pay and Benefits

Salary: USD 113,000 - 141,500 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years of experience in management consulting, program management, operations, or a cross-functional business role (ideally in a consulting firm, SaaS, or technology company).
  • •Strong understanding of SaaS business models and familiarity with consumption-based or usage-based pricing, including AI-driven products.
  • •Quantitative analysis experience, able to perform moderate analyses and interpret data prepared by others.
  • •Communicate clearly in written and verbal form, simplifying complex policies, workflows, and commercial terms for diverse audiences.
  • •Strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.
Experience:4+ yearsManagement consultingSaaSTechnologyAI-driven products
Skills:Detail-orientedQuantitative analysisClear communicationCross-functional coordinationProblem-solving

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn