Appraisal Specialist (Part Time)

CarMax
Houston
Workplace: OnsitePart timeUSD 11.5 - 11.5 hourlyFunction: Communications, PR & CommunitySkills: ["Customer service","Communication","Active listening","Attention to detail","Multitasking","Organization","Rapport building"]

Deliver exceptional customer service as you guide customers through CarMax’s vehicle appraisal process. Build rapport, explain the appraisal steps, collect and enter accurate data, and present offers while addressing objections professionally. Communicate effectively in person and by phone with sellers, maintain composure in challenging situations, and support store appraisal buy goals. Follow CarMax Environmental, Health and Safety requirements and keep the work area clean and organized.

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FursaFursa
CarMax
CarMax
19 hours ago

Appraisal Specialist (Part Time)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver exceptional customer service as you guide customers through CarMax’s vehicle appraisal process. Build rapport, explain the appraisal steps, collect and enter accurate data, and present offers while addressing objections professionally. Communicate effectively in person and by phone with sellers, maintain composure in challenging situations, and support store appraisal buy goals. Follow CarMax Environmental, Health and Safety requirements and keep the work area clean and organized.
Location: Houston
Workplace: Onsite
Employment Type: Part time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Deliver outstanding customer service throughout every interaction.
  • •Build rapport quickly, explain the CarMax appraisal process, and communicate in-person and by phone with sellers.
  • •Advocate for CarMax by sharing why it is the smart choice for selling a car.
  • •Facilitate appraisal steps including discovery, presenting offers, and addressing objections.
  • •Accurately collect and input appraisal data, maintain composure under pressure, and follow EH&S requirements while keeping the work area clean and orderly.

Pay and Benefits

Salary: USD 11.5 hourly
Perks:Sick TimePaid LeaveFloating Holidays

Key Requirements

  • •Proven ability to deliver exceptional customer service in a dynamic environment.
  • •Strong attention to detail to read, interpret, and transcribe data accurately.
  • •Ability to multitask and stay organized in a fast-paced, high-energy setting.
  • •Excellent verbal communication and listening skills for engaging with customers and team members.
  • •Completion of CarMax training and participation in scheduled meetings.
Skills:Customer serviceCommunicationActive listeningAttention to detailMultitaskingOrganizationRapport building

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn