CSR/ Teller- 10 Mile & Ryan- Full Time

Fifth Third Bancorp
Michigan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem-solving","Confidentiality","Risk awareness","Judgment"]

Provide excellent customer service in a retail banking setting by listening to customers’ needs, following up on questions, and resolving issues. Perform daily office and teller operations, maintain accurate cash balancing, and stay current on retail policies and procedures. Ensure confidentiality, handle risk responsibilities by escalating concerns, and make consultative referrals to bankers and business partners when appropriate.

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Fifth Third Bancorp
Fifth Third Bancorp
5 days ago

CSR/ Teller- 10 Mile & Ryan- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking setting by listening to customers’ needs, following up on questions, and resolving issues. Perform daily office and teller operations, maintain accurate cash balancing, and stay current on retail policies and procedures. Ensure confidentiality, handle risk responsibilities by escalating concerns, and make consultative referrals to bankers and business partners when appropriate.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customers’ needs, asking questions, and guiding them to meet financial needs.
  • •Follow up on customer questions and find solutions to address issues while maintaining trust and confidentiality.
  • •Perform daily office and teller responsibilities to maintain efficient operations, including maintaining cash balancing and correcting outages.
  • •Handle consumer and business customer problems professionally, escalating more complex issues to leadership as needed.
  • •During customer interactions, identify needs and refer customers to bankers and business partners using appropriate tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience and ability to work with a balancing record in line with policy.
  • •Comfortable, confident interaction with the public and adherence to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties, including staying current on changes.
  • •Ability to demonstrate sound judgment in decision-making, problem resolution, and initiative.
Education:High School
Skills:Customer serviceProblem-solvingConfidentialityRisk awarenessJudgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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