1 day ago

Sr. Manager/Director, Customer Success (Midmarket)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead, mentor, and scale a team of 7 midmarket Customer Success Managers, owning gross and net retention across adoption, expansion, and renewal. Set and refine midmarket coverage, segmentation, and engagement cadence, partnering with CSMs to deploy proactive success plans and manage escalations. Collaborate with Sales, Product, and Operations to improve customer experience and translate customer insights into data-driven strategic decisions.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Lead, mentor, and develop a team of 7 midmarket Customer Success Managers.
•Own gross and net retention for the midmarket segment, driving adoption, expansion, and renewal.
•Set and refine the midmarket coverage model, segmentation, and engagement cadence as the book scales.
•Identify at-risk customers with CSMs and deploy proactive success plans.
•Lead customer escalations and executive communications to ensure fast resolution and strong outcomes.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetHome Office

Key Requirements

•4+ years of experience in a people leadership Customer Success role, managing a team carrying retention or revenue targets.
•8+ years of Customer Success experience, with time spent in a midmarket segment.
•Strong analytical skills with comfort using BI dashboards and customer health metrics.
•Experience producing clear documentation, analysis, concise communication, polished presentations, and effective coaching.
•Experience in startup or high-growth environments with a builder’s mindset and bias toward action.

Experience:8+ years

Skills:LeadershipMentoringAnalytical thinkingDocumentationCommunicationCoachingPresentation skills

Tech Stack:BI dashboards

Company Brief

PermitFlow

AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor

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PermitFlow

1 day ago

Sr. Manager/Director, Customer Success (Midmarket)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Lead, mentor, and develop a team of 7 midmarket Customer Success Managers.
•Own gross and net retention for the midmarket segment, driving adoption, expansion, and renewal.
•Set and refine the midmarket coverage model, segmentation, and engagement cadence as the book scales.
•Identify at-risk customers with CSMs and deploy proactive success plans.
•Lead customer escalations and executive communications to ensure fast resolution and strong outcomes.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetHome Office

Key Requirements

•4+ years of experience in a people leadership Customer Success role, managing a team carrying retention or revenue targets.
•8+ years of Customer Success experience, with time spent in a midmarket segment.
•Strong analytical skills with comfort using BI dashboards and customer health metrics.
•Experience producing clear documentation, analysis, concise communication, polished presentations, and effective coaching.
•Experience in startup or high-growth environments with a builder’s mindset and bias toward action.

Experience:8+ years

Skills:LeadershipMentoringAnalytical thinkingDocumentationCommunicationCoachingPresentation skills

Tech Stack:BI dashboards

Company Brief

PermitFlow

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor