IT Support Engineer I

Box
Warsaw
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Problem-solving","Communication","Growth mindset","Willingness to learn","Documentation"]

Provide end-user IT support for mobile, desktop, audio/video, peripherals, and networking issues for Box employees. Manage IT hardware/software procurement, assets, and inventory, perform system imaging, application configuration, and security policy enforcement, and deliver daily onsite office support. Collaborate cross-functionally (including Facilities, Sales, and Engineering) and communicate IT updates between headquarters and remote offices, while documenting and troubleshooting with a growth mindset.

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FursaFursa
Box
Box
4 days ago

IT Support Engineer I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide end-user IT support for mobile, desktop, audio/video, peripherals, and networking issues for Box employees. Manage IT hardware/software procurement, assets, and inventory, perform system imaging, application configuration, and security policy enforcement, and deliver daily onsite office support. Collaborate cross-functionally (including Facilities, Sales, and Engineering) and communicate IT updates between headquarters and remote offices, while documenting and troubleshooting with a growth mindset.
Location: Warsaw
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Troubleshoot and support IT end-user issues across mobile, desktop, audio/video, and peripherals.
  • •Perform system imaging, application configuration, and security policy enforcement.
  • •Manage IT communication between headquarters and remote offices.
  • •Handle procurement, asset, and inventory management for IT hardware and software.
  • •Provide daily onsite office support and collaborate cross-departmentally with teams like Facilities, Sales, and Engineering.

Key Requirements

  • •2+ years of working experience in an IT Support role.
  • •Experience creating and maintaining technical documentation and knowledge articles.
  • •Working knowledge of Windows and OSX operating systems.
  • •Knowledge of networking concepts.
  • •Foundational understanding of Okta and identity & access management concepts (SSO, MFA, and user permissions).
Experience:2+ yearsIT support
Skills:Problem-solvingCommunicationGrowth mindsetWillingness to learnDocumentation
Languages:EnglishPolish
Tech Stack:WindowsOSXLenovoAppleNetworkingGoogleZoomSlackOktaSSOMFA

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn