Guide Supervisor

Qureos
Doha
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Team management","Communication","Customer service orientation","Incident reporting"]

Lead and coordinate teams of guides and frontline staff to deliver consistent visitor assistance and manage crowd movement in a busy public-venue environment. Supervise daily briefings, staff allocation, attendance and performance, and ensure high standards of customer service. Handle visitor queries and escalate operational issues, coordinate with Operations, Security, Traffic Control and HSE teams, and support emergency and evacuation arrangements while preparing shift and incident reports.

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FursaFursa
Qureos
Qureos
1 day ago

Guide Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and coordinate teams of guides and frontline staff to deliver consistent visitor assistance and manage crowd movement in a busy public-venue environment. Supervise daily briefings, staff allocation, attendance and performance, and ensure high standards of customer service. Handle visitor queries and escalate operational issues, coordinate with Operations, Security, Traffic Control and HSE teams, and support emergency and evacuation arrangements while preparing shift and incident reports.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Supervise and coordinate assigned guides and frontline personnel.
  • •Allocate staff across designated locations and operational areas.
  • •Conduct daily briefings and communicate operational instructions, then monitor attendance and performance.
  • •Ensure effective visitor guidance and resolve visitor queries, escalating operational issues as necessary.
  • •Coordinate with Operations, Security, Traffic Control and HSE teams and support emergency and evacuation arrangements, preparing shift and incident reports.

Key Requirements

  • •Previous supervisory experience in events, hospitality, customer service, security, facilities, or large public venues.
  • •Strong team-management and communication skills.
  • •Good command of English.
  • •Arabic would be highly advantageous.
  • •Ability to manage teams in busy, high-footfall environments with flexible shifts, weekends, and operational schedules.
Experience:EventsHospitalityCustomer serviceSecurityFacilities
Skills:Team managementCommunicationCustomer service orientationIncident reporting
Languages:EnglishArabic

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn