CSC Colleague Resource Center- DAS-1

Provide first-line support to customers for Huntington credit/debit card and Zelle inquiries, including hold maintenance and service requests. Handle inbound calls, review and resolve deposit account, bill pay, ACH, and Bank to Bank holds, and manage escalated, complex cases with back-office partners to deliver resolution. Maintain knowledge of products, technology, and procedures while meeting team goals and adhering to bank risk and policy standards.