Senior Manager - Digital Product Expert (Mashreq Global Network Pakistan)

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsSkills: ["Negotiation","Leadership","Communication","Presentation","Strategic thinking"]

Own the end-to-end development, management, and harmonization of card products, services, channels, and processes to deliver an optimal customer experience. Lead a digital squad’s product strategy by translating customer journey insights and CX/data into product, process, and channel policies. Manage product backlogs, sprint planning, requirements, and budgets, while analyzing market and competition developments and partnering with IT engineers to move business solutions into working software.

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FursaFursa
Mashreq
Mashreq
1 month ago

Senior Manager - Digital Product Expert (Mashreq Global Network Pakistan)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end development, management, and harmonization of card products, services, channels, and processes to deliver an optimal customer experience. Lead a digital squad’s product strategy by translating customer journey insights and CX/data into product, process, and channel policies. Manage product backlogs, sprint planning, requirements, and budgets, while analyzing market and competition developments and partnering with IT engineers to move business solutions into working software.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Manager level

Key Responsibilities

  • •Own end-to-end card product/service value propositions and delivery excellence across channels and segments.
  • •Develop, manage, harmonize, and phase out customer processes for products/services and support customer sales.
  • •Translate product and customer journey strategy into practical product, process, and channel policy aligned to IT landscape/architecture and regulations.
  • •Lead product ownership activities: prioritize the backlog, monitor planning/budget/requirements, complete backlog items during squad sprints, and track squad progress.
  • •Analyze market and competition developments, handle urgent incidents/improvement needs, and use UX and IT-landscape insights to improve customer journey performance.

Key Requirements

  • •Minimum 5 years of Cards/Consumer Finance banking experience or equivalent understanding of the banking industry.
  • •Minimum 5 years gathering requirements and translating them into user requirements, including data engineering/data science/software engineering experience.
  • •Strong knowledge of software development lifecycle and experience applying Agile methodologies.
  • •Background in engineering, technology, or UX preferred.
  • •Strong negotiation, leadership, and communication skills, including comfort speaking with senior leaders.
Experience:5+ yearsCardsConsumer finance banking
Skills:NegotiationLeadershipCommunicationPresentationStrategic thinking
Languages:English (US)

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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