Customer Support Representative

Clair
United States
Workplace: RemoteFull timeUSD 20 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Customer empathy","Teamwork","Learning mindset"]

Be the first line of support for Clair users, answering questions via phone, text, and email while delivering an excellent customer experience. Serve as a product expert on Clair’s signup flow and earned wage advance (EWA) and repayment products, using tools like Zendesk and partnering with product, tech, and partner teams to resolve user issues. Help grow support depth in the on-demand pay space and support Clair’s mission of getting workers paid sooner.

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Clair
Clair
5 days ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Closed

Job Summary

Be the first line of support for Clair users, answering questions via phone, text, and email while delivering an excellent customer experience. Serve as a product expert on Clair’s signup flow and earned wage advance (EWA) and repayment products, using tools like Zendesk and partnering with product, tech, and partner teams to resolve user issues. Help grow support depth in the on-demand pay space and support Clair’s mission of getting workers paid sooner.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer user questions over phone, text, and email as a first line of support.
  • •Become a product expert on Clair signup, wage advance (EWA), and repayment products.
  • •Learn earned wage advance support and expand expertise in the on-demand pay space.
  • •Mediate between product teams, tech teams, partner teams, and users to ensure a strong customer experience.
  • •Collaborate with a team focused on Clair’s users and mission while improving support through feedback and resolution.

Pay and Benefits

Salary: USD 20 - 21 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2+ years of experience in a customer support role (Tier 2 or tech support experience is a bonus).
  • •1+ years experience using Zendesk.
  • •Excellent written and verbal communication skills for explaining tough concepts to customers.
  • •Aptitude for numbers and math to handle questions related to finances.
  • •Desire to learn earned wage advance (EWA) and support hourly workers and their financial challenges.
Experience:2+ yearsFintechCustomer supportOn-demand pay
Skills:CommunicationProblem-solvingCustomer empathyTeamworkLearning mindset
Tech Stack:ZendeskEmailPhoneTextFintechEarned wage advance (EWA)

Company Brief

Clair
Provides liquidity and financial tools for startup employees, enabling access to equity value through secondary sales, personalized financial planning, and education to help early-stage workers manage and monetize their startup compensation.
Industry: Wealth Management
Growth: Early Stage Startup
Website