Vendor Mgmt Consultant

Visa
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Cross-functional teaming","Escalation support","Research and analysis","Liaison communication","Process improvement"]

Own Client Care strategy and operations for Visa, focusing on vendor performance and operational effectiveness across outsourced contact centers. You’ll manage business planning, demand and workforce forecasting, quality assurance, and metrics monitoring, while coordinating with cross-functional teams across concierge services and consumer credit product needs. Serve as a liaison between vendors and product/program owners, provide escalation support, and drive continuous improvement in procedures, documentation, and program administration.

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FursaFursa
Visa
Visa
2 days ago

Vendor Mgmt Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own Client Care strategy and operations for Visa, focusing on vendor performance and operational effectiveness across outsourced contact centers. You’ll manage business planning, demand and workforce forecasting, quality assurance, and metrics monitoring, while coordinating with cross-functional teams across concierge services and consumer credit product needs. Serve as a liaison between vendors and product/program owners, provide escalation support, and drive continuous improvement in procedures, documentation, and program administration.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Manage outsourced contact center vendor relationships and performance, supporting account and program management, documentation, and business operations for Visa services.
  • •Support business operational needs for Consumer Credit Product Offices, including vendor management and requirements development.
  • •Coordinate operational activities across teams such as Visa Concierge and Consumer Credit product offices, aligning with Account Management, Compliance, and Legal.
  • •Serve as a liaison between vendors and product/program owners and provide escalation support for operational issues.
  • •Provide program administration, program expertise, research and analysis, fraud detection support, and operational performance monitoring from a business perspective.

Key Requirements

  • •5+ years of relevant experience with a Bachelor's Degree (or 2+ years with an advanced degree; or 0 years with a PhD).
  • •Experience in vendor management, account management, and program management.
  • •Experience supporting business operations and requirements development.
  • •Experience in project management and cross-functional teaming.
  • •Experience supporting documentation and business operations for outsourced contact centers, including consumer credit operational needs and escalation support.
Education:Bachelor's
Skills:Cross-functional teamingEscalation supportResearch and analysisLiaison communicationProcess improvement
Tech Stack:TableauPower BIChatGPTMicrosoft CopilotGenerative AI

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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