Shield AI

2 months ago

Fleet Support Specialist (R5030)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Frontline technical authority ensuring operational readiness for Shield AI customer fleets. Troubleshoots complex aircraft and system-level issues, supports operators and Field Service Reps, collaborates with Engineering and cross-functional teams, travels as needed, and documents findings to improve reliability and processes.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Troubleshoot complex aircraft and system-level issues remotely and on-site.
•Provide clear, structured written and verbal troubleshooting guidance to operators and Field Service Representatives.
•Travel as required to support fielded systems and deliver hands-on troubleshooting and resolution in operational environments.
•Represent Fleet Support in cross-functional coordination with Engineering, Product, Manufacturing, and Field Service to ensure aligned and timely solutions.
•Document findings, resolutions, and recurring issues to improve support processes.

Pay and Benefits

Salary: USD 98,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Annual BonusBenefitsEquity

Key Requirements

•Demonstrated troubleshooting and mechanical/maintainer experience.
•Ability to work independently while contributing effectively within a small, high-performing team.
•Strong written and verbal communication skills, particularly in customer-facing technical environments.
•Experience operating in dynamic, unpredictable, or austere environments.
•Customer-focused mindset with strong accountability and follow-through.

Experience:AerospaceDefenseUnmanned systems

Skills:CommunicationProblem-solvingLeadership

Certifications:FAA RatingsA&PPart 107

Tech Stack:AircraftGround support equipmentBenchtop testingCertificationOperator certificationFAA ratingsA&P

Eligibility

Security Clearance:Secret DoD clearance

Company Brief

Shield AI

Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.

Industry: Defense Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: San Diego, United States

Founded: 2015

Website LinkedIn

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Shield AI

2 months ago

Fleet Support Specialist (R5030)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Troubleshoot complex aircraft and system-level issues remotely and on-site.
•Provide clear, structured written and verbal troubleshooting guidance to operators and Field Service Representatives.
•Travel as required to support fielded systems and deliver hands-on troubleshooting and resolution in operational environments.
•Represent Fleet Support in cross-functional coordination with Engineering, Product, Manufacturing, and Field Service to ensure aligned and timely solutions.
•Document findings, resolutions, and recurring issues to improve support processes.

Pay and Benefits

Salary: USD 98,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Annual BonusBenefitsEquity

Key Requirements

•Demonstrated troubleshooting and mechanical/maintainer experience.
•Ability to work independently while contributing effectively within a small, high-performing team.
•Strong written and verbal communication skills, particularly in customer-facing technical environments.
•Experience operating in dynamic, unpredictable, or austere environments.
•Customer-focused mindset with strong accountability and follow-through.

Experience:AerospaceDefenseUnmanned systems

Skills:CommunicationProblem-solvingLeadership

Certifications:FAA RatingsA&PPart 107

Tech Stack:AircraftGround support equipmentBenchtop testingCertificationOperator certificationFAA ratingsA&P

Eligibility

Security Clearance:Secret DoD clearance

Company Brief

Shield AI

Industry: Defense Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: San Diego, United States

Founded: 2015

Website LinkedIn