Key Account Manager - Local Shops - Egypt

Delivery Hero
Egypt
Workplace: OnsiteContractFunction: Customer Success & Account ManagementExperience: 4-6 yearsEducation: bachelorsSkills: ["Analytical thinking","Communication","Relationship building","Project management","Attention to detail","Self-starter"]

Own strategic account plans for Talabat’s key local shop partners in Egypt, using sales, customer, operational, and market insights to drive scalable growth. Lead cross-functional projects with marketing, product, operations, and finance to improve partner experience and outcomes. Build long-term vendor relationships, define KPIs and dashboards for account health, and manage negotiations, renewals, and commercial terms.

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FursaFursa
Delivery Hero
Delivery Hero
3 days ago

Key Account Manager - Local Shops - Egypt

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Job Summary

Own strategic account plans for Talabat’s key local shop partners in Egypt, using sales, customer, operational, and market insights to drive scalable growth. Lead cross-functional projects with marketing, product, operations, and finance to improve partner experience and outcomes. Build long-term vendor relationships, define KPIs and dashboards for account health, and manage negotiations, renewals, and commercial terms.
Location: Egypt
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Define and execute comprehensive account strategies aligned with business objectives and revenue growth for key accounts.
  • •Analyze sales data, customer insights, operational metrics, and market trends to guide decision-making and identify growth opportunities.
  • •Lead cross-functional projects across marketing, product, operations, and finance to optimize account performance and implement initiatives.
  • •Build and maintain long-term partnerships with key vendor stakeholders to ensure collaboration and mutual growth.
  • •Set up KPIs and dashboards to track account health and outcomes; manage negotiations, renewals, and commercial terms.

Key Requirements

  • •Bachelor’s degree in Business, Sales, Strategy, or a related field.
  • •4–6 years of experience in account management, strategic partnerships, or commercial roles.
  • •Proven track record owning strategic projects, building cross-functional alignment, and delivering results.
  • •Strong analytical skills with experience using business data, dashboards, and performance metrics.
  • •Proficiency in CRM tools (e.g., Salesforce) and Excel or data dashboards.
Experience:4-6 yearsE-commerceFood deliveryTech
Education:Bachelor's in Business Sales, Strategy, or a related field
Skills:Analytical thinkingCommunicationRelationship buildingProject managementAttention to detailSelf-starter
Languages:English
Tech Stack:SalesforceExcelDashboardsCRM tools

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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