IT Operations Manager

AB InBev Europe
Bremen
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Service mindset","Ownership","Communication","Stakeholder influence","Flexibility"]

Lead IT operations for Germany and Italy as part of a European team, ensuring excellent on-site support and IT service delivery. Own system availability, major incident driving, severity management, issue resolution, and operational integrity across sites. Manage a team of on-site support engineers, oversee workplace infrastructure, performance monitoring, vendor and OPEX handling, and deliver improvement projects and Agile product ownership for local and European initiatives.

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AB InBev Europe
AB InBev Europe
2 months ago

IT Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Lead IT operations for Germany and Italy as part of a European team, ensuring excellent on-site support and IT service delivery. Own system availability, major incident driving, severity management, issue resolution, and operational integrity across sites. Manage a team of on-site support engineers, oversee workplace infrastructure, performance monitoring, vendor and OPEX handling, and deliver improvement projects and Agile product ownership for local and European initiatives.
Location: Bremen
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage BU workplace and local IT infrastructure services not managed centrally by delivery teams.
  • •Monitor IT service and performance (service impact, print costs, ticket SLA performance) and maintain operational integrity across BU/country.
  • •Drive major incidents and severity management, including RCA communication, problem management, and improvement implementations.
  • •Provide support and escalation to engineers on remote sites to remove blockers and support employees.
  • •Act as Product Owner in the Agile process for local and Europe-wide initiatives, while handling vendor management and OPEX for IT services/equipment.
Travel: Medium travel

Key Requirements

  • •5+ years of experience in Information Technology Operations.
  • •Experience managing and communicating with leadership (Manager and Director level) and influencing service providers and stakeholders.
  • •Practical knowledge across IT operations areas such as Service Desk, IT workplace, SAP applications, networks, and printing.
  • •Good understanding of project and service management processes.
  • •Fluency in English and German, with flexibility to support major incidents outside core hours.
Experience:5+ yearsInformation technology operations
Skills:Service mindsetOwnershipCommunicationStakeholder influenceFlexibility
Languages:EnglishGerman
Tech Stack:Service DeskIT workplaceSAP applicationsNetworkPrintingAgileRCAP2BAU

Company Brief

AB InBev Europe
Anheuser-Busch InBev (AB InBev) is a global brewer producing and distributing beer and other beverages, owning major brands like Budweiser, Stella Artois, and Corona, with operations spanning multiple continents and markets.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leuven, Belgium
Founded: 2008
WebsiteLinkedIn